Community and Operation Lead

7 days ago


Canberra, Australia Hub Australia Full time

Looking after key accounts and relationship management
- Be supported by an uplifting and engaging team
- Enjoy bringing the energy and being around people

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 12 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 5500 members nationally ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**The purpose of the role**:
The Community and Operations Lead builds and maintains a thriving, vibrant, and collaborative member community within our Clubhouse, including activation of our member admin portal and digital channels. This role plays a crucial role in delivering Hub’s member journey - assisting members to build social and business connections that fuel collaboration, innovation, and success.

A thriving Clubhouse community maintained by the Community and Operations Lead increases retention and fuels occupancy targets. New members come from success and growth from within the community, referrals, and desire to connect with our diverse membership base.

**Responsibilities**:

- Be the go-to person for your clubhouse members
- Lead and coordinate member events in your local clubhouse as specified by the national member journey program, including facilitating member talks and panel discussions as required
- Take each member through the Hub member journey, including face-to-face member check-ins
- Facilitate commercial connections and opportunities for members to help their businesses evolve and grow
- Utilise the Member Portal and Hubspot for all member engagement and communications, and to supplement in-space community activity
- Conduct and review member exit interviews, ensuring relevant feedback is acted on through the appropriate channels
- Deliver important information to members through our member communication channels in line with the Hub Australia brand and ethos
- Sales and sales administration for a range of Hub Australia products
- Manage membership renewals and work closely with the Clubhouse Manager and Membership Sales Manager as required
- Build and maintain a waiting list for Clubhouse membership products
- Deliver tours and trial day experiences to prospective members or as requested
- Member administration, including license agreement, onboarding, and off-boarding members
- Work with the Clubhouse Manager to complete invoicing and monthly bill run accurately and on time; manage the Hub Australia delinquents process for your members
- Connect with local organisations and attend networking events to promote the Hub Australia community and identify potential members.
- Work collaboratively with your Clubhouse team and ensure budgets are met.

**Required training and experience**:

- 2+ years’ experience in a fast-paced customer service environment
- 2+ years’ experience in account management
- The ability to build rapport with your members - understanding their businesses and their needs
- A genuine passion for managing client relationships and the ability to analyse, develop and cultivate new business with existing members
- Presentation skills - you will be required to speak to our member community often
- Strong leadership skills with the ability to motivate your peers to achieve a common goal
- The ability to juggle competing priorities whilst remaining solutions-focused
- Strong time management skills and excellent attention to detail.
- That said, if your experience varies from what we’ve listed yet you still believe you hold the necessary skills - we would love to hear from you._

**What you’ll be rewarded with**:

- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a** certified Great Place to Work**:

- Being part of a **B Corp and certified carbon neutral company** with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- A personalised training and **professional development program** to grow your skills and career
- Support to make a social and environmental impact with **paid volunteer leave** each year
- An invitation to our** biannual company-wide conference**, where you will meet all your teammates and have a lot of fun


  • Operations Lead

    7 days ago


    Canberra, Australia DT Global Full time

    Job Brief Location: Canberra preferred. Other locations considered **Location** Canberra preferred. Other locations considered. **Position Title** - Operations Lead **Program Background** Climate Resilient Communities (CRC) supports implementation of the Australian Government's climate change commitments under _Australia's International Development...


  • Canberra, Australia Babcock International Full time

    **NMF Communications Operator**: - Country/Region: Au- City: Canberra**Network Operator** - **Growing defence portfolio to support the mobilisation of a new program**: - **Join a collaborative and innovative team**: - **Multiple opportunities available** **About the role** Reporting to the Network Operations Shift Lead, you will be responsible in...

  • Key Leader

    1 week ago


    Canberra, Australia Lululemon Full time

    Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...


  • Canberra, ACT, Australia Community Services #1 Full time

    [vc_row][vc_column][vc_column_text]MANAGER – COMMUNITY SERVICES- Grow your career in an exciting new role- Join a vibrant team that truly supports each other- Make a real difference in the lives of the vulnerable peopleABOUT USCommunity Services #1 is a not-for-profit organisation dedicated to supporting people and families in the ACT and surrounding NSW...


  • Canberra, Australia Omega Medical Pty Ltd Full time

    **Benefits** - Organisation that promotes work/life balance - Access to wellness initiatives - Employee recognition programmes - Opportunities for further development - Attractive salary package, with NFP benefits **About the company** Working with a value based NFP organisation providing day to day operational leadership to staff members within the...


  • Canberra, ACT, Australia beBeeDevelopment Full time $120,000 - $150,000

    Project Director OpportunityWe are seeking a highly skilled and experienced Project Director to lead the delivery of operational activities across a portfolio of reform initiatives. This role offers exposure to legislative implementation, stakeholder engagement, and the opportunity to contribute to national projects.As a Project Director, you will be...


  • Canberra, Australia Vault Cloud Full time

    **Description**: **Shape the Future of Infrastructure as a Service (IaaS) and Secure Australia's Digital Landscape** We are hiring an **Infrastructure Operations Lead **to work with our operations team and strengthen Australia's cyber defense. As the SME in Cloud Infrastructure, Storage and Networking, you will lead a team of infrastructure professionals to...


  • Canberra, Australia Community Services #1 Full time

    Part Time - Canberra **Marketing and Communications Assistant** **Join a team that values growth and wellbeing!** - **Part time position available at our Head Office**: - **A welcoming and supportive environment**: - **Flexible hours, great work-life balance and free parking** **About us**: Community Services #1 is a not-for-profit organisation...


  • Canberra, ACT, Australia beBeeCybersecurity Full time $140,000 - $170,000

    Cybersecurity Operations Manager Position OverviewWe are seeking a highly skilled Cybersecurity Operations Manager to lead our agency's cybersecurity operations.Key Responsibilities:Coordinate response for cybersecurity incidents and threats.Apply comprehensive knowledge of government cybersecurity compliance requirements.Utilize excellent analytic and...

  • Team Lead

    1 day ago


    Canberra, Australia Canon Full time

    Lead and manage our ACT Technology Centre - Ongoing training and development programs to further your skillset **About Us** As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work...