El 1 - Business Applications Support Manager
1 week ago
**Position Overview**
The Business Applications Support Manager will work closely with other teams, including Strategic Applications, Database and Development, Infrastructure, Cyber Security, IT Service Desk, Digital Court Program, external vendors, and the wider entity to ensure business requirements are gathered accurately and issues are resolved to the satisfaction of the customer.
**Key Duties and Responsibilities**
- Ensure sufficiently resourcing, training, and cross skilling.
- Enabling support coverage within business hours
- Resolve all support requests within the Service Level Agreement requirements.
- Provide leadership, guidance, mentoring, and
- Contribute to achieving strategic goals, through the Software Development Life Cycle (SDLC), including.
- User requirements are well captured and documented.
- User stories are quality assured.
- Release timeframes are met.
- Collaborate with other teams in the section to ensure success of the FCA goals, including.
- The Test manager in the provision and maintenance of test cases and automated test cases related to these updates.
- The Release manager to coordinate releases through environments to Production.
- The Implementation managers to ensure strategic delivery of future capabilities.
- Provide IT Application training capabilities to the FCA, including training sessions and materials.
- Build positive working relationships across Information Technology and The Courts
- Manage risk through identification, treatment, and escalating where appropriate.
- Some work outside of standard business hours may be required.
**Selection Criteria**
- Demonstrated strong leadership skills and experience in leading a multidisciplined IT support team, motivating and developing staff, and managing performance for quality and timely outcomes.
- Understand and manage conflicting priorities, constraints and demands, and realize project objectives across a diverse range of stakeholders. Proficient in requirements gathering techniques.
- Demonstrated ability to work both under broad direction and independently to achieve program goals and quality outcomes of product delivery.
- Demonstration of highly developed written and verbal communication skills.
- Proven experience in working and delivering across a geographically dispersed teams, including IT and business stakeholders.
**Eligibility**
1) Australian citizenship - the successful applicant must hold Australian citizenship.
2) Security and character clearance - the successful applicant must satisfy a Police Records Check, and may also be required to complete security clearances during their employment.
**Contact Officer
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