Team Member

1 week ago

Parramatta Park, Queensland, Australia Bank of Melbourne Full time $80,000 - $120,000 per year
Job Description:What's the role?Responsibilities include:
  • Investigating outstanding items, including international payments that have been sent or received and require further investigation
  • Handling inbound and outbound calls for both internal and external customers in a timely and efficient manner
  • Managing customer complaints
  • Providing information to support the investigation and decisioning of outstanding payment issues and compensation
  • Maintaining current knowledge of changing processes introduced by external and internal clients
What do I need?
  • Strong product knowledge and expertise in SWIFT formatting
  • Understanding of Privacy and Risk compliance
  • Strong verbal and written communication skills
  • Ability to quickly learn new systems and processes
  • Excellent time management and the ability to prioritise tasks effectively
  • Attention to detail and the ability to handle confidential information with discretion
  • Banking/Finance services knowledge and experience desirable
Why join us?
  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

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