Service Designer

2 days ago

Melbourne, Australia Thought Collaborative Full time

Impact both the service and the product
- Be supported by both our agency and an internal design team
- Improve the service experience of an iconic brand

**ABOUT THE CLIENT**
Our client is a business unit within one of Australia’s most iconic brands. They focus on Service Design in complex domains for enterprises. You’ll be part of an internal insights & design team that consults on several projects but comes together to hone their craft as designers. You’ll be well supported with templates for internal processes and deliverable templates.

**ABOUT THE WORK**
As a service designer you will work in the are of Mobility/Business Messaging, you will be at the forefront of our efforts to enhance communication for our enterprise and small business segments. Your main responsibility will be overseeing the various vendor offers that cater to this segment, specifically managing marketing communications and text messages that are received by end customers. In the upcoming fiscal year, we have an exciting lineup of launches planned, and ensuring a consistent end-to-end experience will be crucial. You will play a vital role in achieving this by conducting workshops, mapping out customer journeys, developing compelling value propositions, and establishing design principles.

**ABOUT YOUR SKILLS**
- More than 4 years of experience designing services and
- Confidence in taking a team of diverse backgrounds through a design process
- The ability to facilitate ideation workshops to align the different stakeholders on the next steps to follow
- Experience creating storyboards of service experiences that put customers at the fore
- Experience with value proposition creation (Sec/Design only)
- Experience sketching concepts for addressing key issues
- Test scenarios with real users of the system through usability tests or customer walkthroughs
- A folio with strong examples on the first half of the design council’s double-diamond (discover/define).
- The tenacity and resilience to work in a large corporate in both BAU as well as part of agile innovation labs.
- Present your findings and designs through persuasive stories using personas, scenarios and journey maps as well as the creation of new hypothesis

**BENEFITS & PERKS**
- A friendly team working in a dynamic and rapid growth environment
- Located in the CBD but friendly remote working policies
- This opportunity has scope for growth and development
- Support from Thought Collaborative Design Lead

**HOW TO APPLY**

***

**ABOUT THOUGHT COLLABORATIVE**
We're a boutique Human-Centered Design. Our vision is to activate businesses to solve their most ambitious challenges through design. Our purpose is to use our profits and craft for social impact. We give our clients the power to ideate, create and deliver products and services that serve customers to achieve their goals. We solve challenges that range from visual designs all the way to an abstract thought or idea. We solve these through facilitated collaboration. That is why we call ourselves Thought Collaborative.

***

**We use our craft for social impact**
We empower parents in developing nations with business principles so that they can create their own economic opportunities and transform their communities. In other words, we use our customer-centered design skills to help communities design chicken coops, market stalls, schools and more.

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