Service Designer

20 hours ago

Melbourne, Australia Thought Collaborative Full time

Impact both the service and the product
- Be supported by both our agency and an internal design team
- Improve the service experience of an iconic brand

**ABOUT THE CLIENT**
Our client is a business unit within one of Australia’s most iconic brands. They focus on Service Design in complex domains for enterprises. You’ll be part of an internal insights & design team that consults on several projects but comes together to hone their craft as designers. You’ll be well supported with templates for internal processes and deliverable templates.

**ABOUT THE WORK**
As a service designer you will work in the are of Mobility/Business Messaging, you will be at the forefront of our efforts to enhance communication for our enterprise and small business segments. Your main responsibility will be overseeing the various vendor offers that cater to this segment, specifically managing marketing communications and text messages that are received by end customers. In the upcoming fiscal year, we have an exciting lineup of launches planned, and ensuring a consistent end-to-end experience will be crucial. You will play a vital role in achieving this by conducting workshops, mapping out customer journeys, developing compelling value propositions, and establishing design principles.

**ABOUT YOUR SKILLS**
- More than 4 years of experience designing services and
- Confidence in taking a team of diverse backgrounds through a design process
- The ability to facilitate ideation workshops to align the different stakeholders on the next steps to follow
- Experience creating storyboards of service experiences that put customers at the fore
- Experience with value proposition creation (Sec/Design only)
- Experience sketching concepts for addressing key issues
- Test scenarios with real users of the system through usability tests or customer walkthroughs
- A folio with strong examples on the first half of the design council’s double-diamond (discover/define).
- The tenacity and resilience to work in a large corporate in both BAU as well as part of agile innovation labs.
- Present your findings and designs through persuasive stories using personas, scenarios and journey maps as well as the creation of new hypothesis

**BENEFITS & PERKS**
- A friendly team working in a dynamic and rapid growth environment
- Located in the CBD but friendly remote working policies
- This opportunity has scope for growth and development
- Support from Thought Collaborative Design Lead

**HOW TO APPLY**

***

**ABOUT THOUGHT COLLABORATIVE**
We're a boutique Human-Centered Design. Our vision is to activate businesses to solve their most ambitious challenges through design. Our purpose is to use our profits and craft for social impact. We give our clients the power to ideate, create and deliver products and services that serve customers to achieve their goals. We solve challenges that range from visual designs all the way to an abstract thought or idea. We solve these through facilitated collaboration. That is why we call ourselves Thought Collaborative.

***

**We use our craft for social impact**
We empower parents in developing nations with business principles so that they can create their own economic opportunities and transform their communities. In other words, we use our customer-centered design skills to help communities design chicken coops, market stalls, schools and more.

  • Designer

    1 week ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryService Stream’s Telecommunications Division are currently seeking a Designer to join our team. - About the Role Service Stream’s Telecommunications Division are currently seeking a Designer to join our team. In this role you will be responsible for using your expert knowledge on...

  • Designer

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $120,000 per year

    Primary LocationQLD - Fortitude Valley - Kingsgate Job Description SummaryDesign smarter NBN networks Use CAD tools, solve real-world challenges & grow your career in a full-time role across our East Coast offices About the RoleAssist with the Design Documentation requirements for Construction of NBN Infrastructure. Provide design drafting capabilities...

  • Designer

    20 hours ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary About the Role - Create designs that are up to nbn specifications and standards (pre-scope/design/as-built). - Quality assurance of pre-scope/design/as-built. - ADR/GML duct reservations. - Communication with relevant stakeholders to ensure projects are delivered in a timely manner. - Resolving defects...

  • Designer

    20 hours ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary About the Role Key Responsibilities - Create designs that are up to nbn specifications and standards (pre-scope/design/as-built). - Quality assurance of pre-scope/design/as-built. - ADR/GML duct reservations. - Communication with relevant stakeholders to ensure projects are delivered in a timely...

  • Designer

    4 weeks ago

    City of Melbourne, Australia Service Stream Full time

    Designer page is loaded## Designerlocations: QLD - Fortitude Valley - Kingsgate: NSW - Parramatta: VIC - Melbourne - 655 Collins Sttime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 14, 2025 (29 days left to apply)job requisition id: JR-116338# **Primary Location**QLD - Fortitude Valley - Kingsgate# **Job...

  • Designer Service Design

    5 days ago

    Melbourne, Australia AustralianSuper Full time

    We make a difference, delivering outcomes for millions of members. - Join a fast paced and growing team with a global reach. - Permanent, full-time opportunity. We’re looking for an innovative service design professional who can bring an eclectic toolkit of capabilities to drive service uplift for our members. You’ll be comfortable drawing insights from...

  • Service Designer

    20 hours ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract au$500 - au$670 per day**Opportunity** Our Federal Client is seeking a talented Service Designer for 12-month initial contract with long term potential to join Agile squad(s) tasked with improving operational efficiencies and business process streamlining and improving capability of front line staff to improve Customer...

  • Service Designer

    1 week ago

    Melbourne, Australia Bupa Full time

    **The opportunity** At Bupa, Service Designers champion customers and build a customer-led culture using Human Centred Design methods. They design end-to-end experiences, identify strategic opportunities, and use bespoke methods to solve business problems. They collaborate extensively with stakeholders to create consistent and personalised experiences and...

  • Service Designer

    3 days ago

    Melbourne, Australia RMIT University Full time

    Overview: - Full-time, Continuing position - Salary Level HEW 7 ($94,838 - $102,657) + 17% Superannuation and Flexible Working Arrangements - Attractive benefits and hybrid ways of working with a values driven team - Based at the Melbourne CBD campus About Us We are a passionate team of values driven designers and researchers. We care about creating...

  • Service Designer

    2 weeks ago

    Greater Melbourne Area, Australia The Talent Initiative Full time $60,000 - $100,000 per year

    The Talent Initiative is seeking a talented Service Designer to help shape outstanding customer experiences for our clients. If you're passionate about understanding people, solving complex problems, and designing services that truly meet customer needs, we want to hear from youAbout the Role:As a Service Designer, you'll play a crucial role in researching,...