Service Designer

**The opportunity**

At Bupa, Service Designers champion customers and build a customer-led culture using Human Centred Design methods. They design end-to-end experiences, identify strategic opportunities, and use bespoke methods to solve business problems. They collaborate extensively with stakeholders to create consistent and personalised experiences and orchestrate key touchpoints to align with Bupa's customer strategy. As part of the Customer Experience and Design team, Service Designers provide design direction and decision-making input using Human Centred Design and System Thinking methodologies.

**This is a permanent full-time position, based in Melbourne office. (Bupa offers hybrid working arrangements and you can work from the office or from home)**

**How will I help?**

**You will add value by**:

- Lead the design process for Customer Experience and Design at Bupa
- Solve customer problems and deliver seamless experiences across products and services
- Manage multiple projects and stakeholders, delivering on timelines
- Coordinate change through collaboration and co-creation, using CX methodologies
- Create design deliverables and share best practices to uplift human centred design capability
- Balance customer needs, commercial viability, and organizational feasibility

**Why work at Bupa?**

We keep our people smiling by helping them improve their lives in and outside of the office.

We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing and futures.

**What do I need?**

**Required**:

- Experience implementing Human Centred Design in a Large/Medium enterprise
- Comfortable with ambiguity - Design Research experience delivering complex and difficult projects
- Strong Stakeholder Management skills
- Strong Project Management skills working across strategy and operations

**Desirable**:

- Microsoft Office suite skills
- Experience in a digital, strategic design & innovation agency or consultancy
- Experience in leading the planning and facilitation of presentations and workshops with stakeholders
- Demonstrated ability to communicate customer research, strategy, and design with commercial overlay in storytelling manner

**About Bupa Asia Pacific**

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.