Product Specialist

13 hours ago

Sydney, Australia PSG, a Dover Company Full time

PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.**
**Position Summary**:
The Product Specialist responds to inquiries from the organization's sales force or customers about the technical aspects of the organization's products and services. Leads technical training about product selection, performance, and troubleshooting. Reviews engineering specifications and generates proposals. Develops skills and knowledge of the organization's products and services.

**Essential Duties and Responsibilities**:

- Provide guidance to sales team and channel partners for selection, configuration, and quotation of products.
- Provides technical support and troubleshooting for channel partners and end users.
- Conducts technical training of internal team members, channel partners, and other industry participants, such as EPCs, consultants, and end users.
- Territory management with regard to specific products in the assigned portfolio
- Ongoing management of specific channel partners as may be required
- Provides technical support in marketing activities such as: creation of market literature, preparing for and supporting trade shows, industry events and PSG product training and customer events.
- Maintain knowledge and manage details around specific products such as marketing and technical literature, price lists and other information that may be required.
- Conduct market research through trade associations, internet investigation and corporate services.
- Knowledge of products in detail including the operating principles and performance characteristics.
- Proficient in company processes and policies pertaining to role.
- Develop and maintain comprehensive knowledge of competitive products and their activity in the marketplace and provide reports, on a regular basis.
- Investigate market needs for innovative products and communicate them to Product Management as opportunities for product development.
- Other duties as assigned.

**Qualifications / Requirements**:*
- University degree in a technical field (mechanical or chemical engineering or related)
- You have at least 5 years of professional experience in the product management, sales or account management of technical products
- Previous experience in related industry (pumps, valves, system design, rotating equipment, gearboxes, etc.).
- Ability to analyze a mechanical system and provide technical guidance for operation and troubleshooting.
- Proficient with Microsoft Outlook, Excel, Word and PowerPoint.

**Desired Characteristics**:*
- Highly organized and efficient in approaching tasks.
- Ability to professionally interact with customers on technical topics.
- A self-starter with the ability to problem solve and anticipate and avoid issues.
- Clear, concise, and articulate communication skills - verbal, written and listening.
- Strong team player, work ethic and commitment to win.

**Job Types**: Full-time, Permanent

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