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Cafe Lead

3 weeks ago

Surry Hills, Australia The Commons Full time

The Commons

The Canteen Lead is responsible for overseeing the daily operations of the venue, ensuring high standards of food & beverage quality, and delivering exceptional customer service
- Lively & Dynamic Team | Supportive Community
- Career Development Opportunities | Weekdays Only
- Great Place to Work Certified | Established Organisation

About the Commons

The Commons is an ecosystem of entrepreneurs, businesses & curious minds - working, connecting and growing under a common roof. Driven by the sincere desire to see people flourish. We support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community and we challenge the status quo in an effort to innovate.

About the Role

The Canteen Lead is responsible for overseeing the daily operations of the venue, ensuring high standards of food and beverage quality, and delivering exceptional customer service This role involves managing staff, handling stock and supplies, maintaining equipment, and the canteen overall. A key part of the role is fostering a positive team culture while ensuring smooth and efficient operations.

About You
- 2+ Years experience working in a similar role
- Strong coffee knowledge & impeccable customer service standards
- Strong knowledge of food preparation, stock control & equipment
- Excellent communication & leadership skills
- Outstanding organisational & multitasking abilities
- Experience with basic financial monitoring & reporting
- Proven ability to lead & train staff
- Ability to stand for extended periods
- Ability to lift items up to 20kg

KEY RESPONSIBILITIES

Customer Service
- Extensive coffee & barista exposure
- Lead by example with presence on the floor
- Ensure courteous, efficient service from staff
- Address customer inquiries and complaints promptly

Team Leadership
- Complete end-of-day, weekly, and monthly reports
- Lead & assist in training and supervising canteen staff
- Foster a positive, collaborative team environment
- Encourage participation in promotions and marketing
- Lead recruitment and onboarding of new staff
- Ensure staff are well-trained and integrated into the team

Stock Control & Ordering
- Manage inventory levels to ensure adequate stock
- Place orders for supplies in a timely manner
- Monitor stock rotation
- Minimise & record wastage
- Ensure adherence to food safety practices
- Train staff on presentation techniques

Plant & Equipment Maintenance
- Ensure canteen equipment is in good working condition
- Schedule regular maintenance and respond to property audits
- Oversee nightly cleaning standards and liaise with the cleaning team

Financial Accountability
- Monitor and control costs, including stock and labour
- Make adjustments to maintain budgets
- Take ownership of financial reporting and cost-saving initiatives

Work Health & Safety
- Conduct and maintain safe work practices by ensuring WHS standards are adhered to at all times
- Ensure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment.

Values

All actions, conversations, and behaviours are to display behaviours that reflect the philosophy and values of The Commons:

- Putting our members first
- Fostering our community
- Working together as a team
- Constantly learning and growing