Youth Services North/west Metro Case Manager

Number of Positions Available:

1

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Deliver flexible and assertive case management response to clients

Why this role matters

The Salvation Army Youth Services offer an integrated suite of programs engaging with young people across Australia. Our services create intentional avenues for young people to explore opportunities, build support networks, and access, participate and contribute to their communities. Youth services provide a diverse range of programs which include housing and homelessness, driver training, education, employment and training, AOD support, social and community activities, specialist therapeutic responses and youth justice programs.

About the role

We are seeking a values-driven and proactive Youth Services North/West Metro Case Manager to coordinate all secondary consults for clients of the North West Metro service.

You will successfully
- Deliver flexible and assertive case management response to clients with professional and consistent case management to those experiencing homelessness or at risk of experiencing homelessness.
- Ensure that young people within the North West region receive an appropriate service response that upholds The Salvation Army’s Model of Care, Journey Towards Independence.
- Work collaboratively within Youth Services Integrated Model, having access to all programs. With acknowledgment of the value that an Integrated service delivery model has in supporting sustainable outcomes.
- Coordinate Referrals and intake of all clients across all
- Hold Interim Response clients via the access point,
- Manage all active Holds for Better Futures Clients and engage in active assessments of young people.
- Complete comprehensive intake and risk assessment for all young people, incorporating adequate assessment of the needs of accompanying children where relevant.
- Work to the direction of case management plans in assisting young people to attend appointments relating to health & wellbeing, sustainable housing, education & employment, life & living skills and social inclusion & participation.
- Assist young people with a range of activities in preparing for independent living
- Participate in duty rosters and actively manage youth entry point

This is a permanent full time position, 38 hours per week.

Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010, level 5.

What we offer
- Flexible working conditions
- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate, and professional team members
- Positively supporting and impacting the lives of others through your career contribution
- You will have
- Tertiary qualification in social sciences, welfare or related field with a degree qualification preferred. Relevant experience in a social service environment
- A sound understanding of theories relating to trauma and attachment as they relate to service delivery for young people who have suffered neglect and abuse, both on an individual level as well as within the broader refuge environment.
- Understands and identifies indicators of physical, emotional, psychological or sexual abuse in infants, children and adolescents
- Knowledge of youth homelessness, crisis intervention and the ability to collaborate with other program areas
- Skills in engaging with the specified client group; demonstrated capacity to build effective relationships with clients based on social work, youth work and psychologically informed environments
- Demonstrated skills in engaging & working with young people with complex support needs including AOD, mental health, out of home care and adolescent violence
- Assessment skills and knowledge of a range of theories including attachment, trauma, child and adolescent development and strengths-based approaches
- A current VIC Drivers Licence
- Valid VIC Working with Children Check
- Ability to provide proof