Member Experience Consultant

12 hours ago

Caulfield, Victoria, Australia Glen Eira City Council Full time $198,624 per year

  • Glen Eira Leisure

  • Casual

  • Closing on: Nov

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Enjoy a balanced work-life with flexible hours.

Access ongoing development opportunities.

Earn up to $38.14 p/hour + super, plus an Employee Membership to use all across all GEL facilities.

If you're motivated by sales targets and outcomes, thrive in a fast-paced environment and love the thrill of closing a deal, you could be the perfect fit for our high-performing team. At Glen Eira Leisure, we value ambition, energy and a customer-focused mindset. You'll have the opportunity to work with a dynamic team, grow your career and be recognised and rewarded for your success

About the Role

As a Member Experience Consultant, you'll be at the forefront of our membership growth. With Summer fast approaching, your role will focus on driving membership sales, building lasting relationships with potential members and providing exceptional customer service. But your ultimate goal? To help every member find their perfect health, fitness and aquatic solution with us

Key Responsibilities

  • Identify potential members needs and match them with the right services.
  • Connect with customers through in-person, phone and online interactions.
  • Meet and exceed membership sales targets within deadlines.
  • Give engaging tours and showcase our offerings to prospective members.
  • Build lasting relationships and integrate members into our community.
  • Listen to feedback and improve strategies to enhance member experiences.
  • Collaborate with marketing and customer service teams to ensure exceptional service.

What You'll Need to Succeed;

  • Proven experience in sales, particularly in membership-based or subscription services.
  • Strong ability to understand customer needs and create tailored solutions.
  • Passion for helping others achieve their fitness goals.
  • Proactive approach to reaching out to new leads and networking.
  • Flexibility to work evenings and weekends as needed.

Pre-employment Checks

Progressed candidates must undergo pre-employment screening as a standard procedure which will include:

  • Providing an Employee Working with Children Check
  • Completing a new National Police Record Check
  • Undergoing Pre-employment medical assessment
  • Providing evidence of right to work in Australia.

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits. This role can be considered in a part time or a casual capacity.

Apply NOW

All applications must be submitted online by clicking the 'Apply' button. As part of your application you will need to:

  • Attach your resume
  • Attach a cover letter (no more than one page)

Closing date: Thursday 20th November @ 11:55pm

For further information please contact Georgie on or

Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:

  • Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
  • Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQA+ and gender diverse people.
  • Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.

If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer on

We value the knowledge, skills and talents that all people can share with our workforce and community.

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