Customer Research Advisor

Drive impactful customer research programs that shape our business
- Uncover powerful insights by analysing data and turning it into actions
- Lead and collaborate with teams and suppliers to deliver research

**About us**:
Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa, we are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here.

**About the Role**
As a Customer Research Advisor, you will play a crucial role in helping Unitywater understand and respond to the needs and perceptions of our customers and stakeholders. You will design, manage, and deliver a variety of qualitative and quantitative research programs, including ongoing customer satisfaction and voice of the customer initiatives.

Your expertise in data analysis and interpretation will enable the business to uncover meaningful insights and trends that drive strategic and operational decision-making. You will collaborate closely with internal teams and external suppliers to ensure research activities are executed effectively, while maintaining high standards of data integrity and reporting.

This role offers an exciting opportunity to influence business planning by providing actionable insights and contributing to continuous improvement in how Unitywater engages with its community.

This is a full-time permanent opportunity based at our Maroochydore head office.

**About you**:
Our One Unitywater behaviours - **Create the Future, Care Together, and Own It** - define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:
You’re a technically capable, solutions-focused researcher with a passion for customer and community insights. You enjoy working with others to solve complex challenges and thrive in a role where your expertise makes a visible impact.

You’ll bring:

- 2-4 years’ experience supporting, managing and delivering market and social research programs, including qualitative and quantitative methods
- Strong ability to analyse complex data and information to identify trends and insights, and data visualisation skills to prepare reports and presentation packs
- Proficient in statistical and survey methodology, with advanced skills in Excel and statistical software such as SPSS
- Experience or exposure to digital analytics tools (e.g., Google Analytics) and/or advanced analytics platforms (SQL, Python, PowerBI, Tableau) is desirable
- Excellent written and interpersonal communication skills, with the ability to provide clear advice to senior stakeholders
- Demonstrated commercial acumen with the ability to align research priorities to business objectives
- Well-developed project management, time management, and organisational skills
- Adaptable, committed, and eager to learn, with a proactive approach to contributing value to the team and organisation
- Holds a relevant tertiary qualification in social sciences, market research, or a related field

**Working at Unitywater**:
We recognise that people are the essence of the water sector, and each team member provides the leadership, vision and skills that drives and delivers actions for our customers and communities.
We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.
As a Unitywater team member you will enjoy a range of benefits:

- **Flexibility**:We value flexibility and support work-life balance with hybrid and flexible working, purchase annual leave and access to floating public holidays. Tell us what this looks like for you
- **Wellbeing**:We offer several initiatives to support your wellbeing, such as: discounted private health insurance, salary packaging, employee assistance program, and access to discounts and benefits from a range of retailers.
- **Learning and Development**:We understand the importance of learning and offer a range of opportunities to feed your curiosity such as: Walk on Country with Traditional Custodians, study assistance, and access to a dedicated learning program and professional memberships.
- **Extras**:We understand the importance of connection and support you to care together by offering access to employee network groups focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life stage diversity, and accessibility.

When you apply, we welcome you to tell us your pronouns and any reasonable adjustments you may need during the interview process.

**Additional information**:

- We are proud to be recognised as an employer of choice for women by **WORK180**.
- We are proud members of **Pride in Diversity** and **Australian Disability Network**.
- We are a **2025 Circle Back Initiative Employer** - we commit to respon