Customer Research Advisor

2 weeks ago

Maroochydore, Australia Unitywater Full time

Design and deliver research programs
- Communicate actionable insights to all level of stakeholders
- Identify opportunities for improvement for the customer experience

**About us**:
At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.

We think a pretty good job starts here

**About the role**:
**About you**:
To contribute to Unitywater’s values of **Reliability**, **Safety**, **Honesty** **& Integrity**, **Efficiency**, **One Team**, **Innovation**, you will demonstrate the following skills and qualities for the role:

- Significant experience in data analysis and mining across a range of structured and unstructured data sources.
- Advanced skills in the use of quantitative analysis tools and software solutions, including advanced Excel, SQL and Power BI. Experience in Python and Azure would be desirable.
- Demonstrated ability to communicate insights to different audiences using strong data visualisation to represent complex data in simple ways.
- Demonstrated ability to quickly make sense of data, extract and cleanse data, and to combine data from multiple data sources to answer business questions.
- The ability to deconstruct complex questions and data problems and the ability to use business acumen to filter to the most important insights that answer a business question (beyond building and deploying dashboards).
- Curiosity and passion for data exploration and mining and using the results of this to drive change.
- Strong written and interpersonal communication skills, with a demonstrated ability to provide advice to senior stakeholders.
- This role may be required to participate in after hours work and be part of an on call roster as the need may arise to ensure the continuity of service to Unitywater's customers.

**Working at Unitywater**:
Why is a career at Unitywater a pretty good choice?

Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.

**Proudly Unitywater**:
It’s a pretty good place to work when you can support the community, focus on sustainability and develop and learn interesting and innovative things.

**How to apply**:

- If you’re successful we will need you to undergo a few checks. We know they might not be the fun part, but you will need to provide right to work in Australia and complete relevant pre-employment checks, including background checks and criminal history, drivers licence and driving history, alcohol and other drug screening and qualifications._

Applications close: 14/03/24

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