Centralised Billing Team Leader

2 days ago

Brisbane, Australia McLarens Global Full time

**The Opportunity**:
We currently have an opportunity for an experienced leader to join our growing Centralised Billing Team (CBT). Reporting to the Operations Manager, this role will be responsible for managing a team of billing officers, and working with team members across the business to support billing and other administrative duties.

**Key Accountabilities**:
Responsibilities include:

- Management of Centralised Billing Team, monitoring tasks and delegating/redistributing work as required to manage individual workflows
- Triage requests received to CBT inbox and distribute to team members as required
- Coach, mentor and develop team members, holding regular performance discussions and providing support to develop direct reports
- Target continual improvement to the CBT processes in collaboration with team members; setting and assessing performance against key metrics agreed with Management.
- Manage new claim registration in relevant systems
- Monitor the client vendor assignment tools and forward new claim instructions to Adjusting staff for allocation as required
- Prepare invoices in line with relevant client SLA and billing guidelines, and McLarens internal policies and procedures
- Coordinate voiding where invoices are not issued as per relevant McLarens invoicing policies and procedures
- Review aged WIP and dormant files and prepare corrections and write offs for approval by Management as required
- Support interim invoicing initiatives in conjunction with Finance, Adjusting and Support staff
- Undertake regular and ad hoc checks in relation to rate cards setup
- Maintain Invoice templates in collaboration with IT department
- Undertake system gatekeeper duties including client and financial table maintenance
- Support Fiji Team with invoicing and registrations matters as required
- Provide assistance with WIP Management in collaboration with Management & Finance teams
- Create and maintain Rate Tables, updating as required in line with employee changes and new client SLAs
- Undertake set up, maintenance and invoicing for Chubb Tymetrix 360
- Monitor the client vendor assignment tools and forward new claim instructions to Adjusting staff for allocation as required
- Assist with Accounts Receivable including liaising with Chubb Management, Sterling Analytics & Wolters Kluwer, and others where necessary

**Experience and Qualifications**:

- Qualifications_
- Tertiary qualification in business, finance or similar discipline would be advantageous but is not required.
- Skills and Experience_
- Previous experience in a team leadership/coordination role
- Previous experience in the insurance industry is highly desirable
- Excellent communication skills, both written and verbal
- Strong attention to detail and high level of accuracy
- Ability to work autonomously and as part of a team
- Demonstrated problem solving skills and ability to manage competing priorities
- Proficient in Microsoft Office suite, particularly Excel, and proven ability to learn new systems/technology
- Strong organisational and planning skills

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