Case Management Lead

2 weeks ago

Perth, Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

**Role Summary**:
The Case Management Lead is an exciting opportunity in our Customer business unit based at our Perth CBD office.

Reporting to the Residential Customer Success Manager, the Case Management Lead is responsible for coordinating the Case Management team and delivering personalized support to vulnerable customers experiencing financial hardship.

**Key responsibilities of the role include**:

- Develop and maintain a high performing, customer centric team culture that provides exceptional customer service to our most vulnerable customers.
- Conduct regular performance management activities, including coaching and development sessions, to monitor performance and develop staff capability.
- Support and promote a mentally healthy and safe workplace culture
- Review, monitor, and adapt Synergy’s hardship customer programs in line with changing customer needs, external market trends and the economic environmental changes.
- Build strong stakeholder relationships with Synergy’s strategic partners and internal stakeholders through effective and timely communication.

**What you’ll bring**:

- 5 years’ experience in Customer Engagement and/or hardship support
- 3 years’ experience managing a team
- Demonstrated people management and coaching skills including scheduling and work force planning
- Knowledge of all relevant energy customer codes (compliance, network access, metering, privacy)
- Understanding of SAP CRM systems

**What we offer**:
Working for an employer of choice also means you will enjoy:

- Flexible work arrangements
- Professional Development Opportunities
- Purchased Annual Leave
- Best practice parental leave
- Visa sponsorship and relocation assistance where applicable

Click here for a full list of our benefits

**Every Voice Matters**

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

  • Case Manager

    18 hours ago

    Perth, Australia Bethanie Group Full time

    Bethanie, Western Australia’s leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for 70 years. We strive to lead the change in the way Australians think about ageing, recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the...

  • Case Manager

    2 weeks ago

    Perth, Western Australia The Bethanie Group Full time $60,000 - $120,000 per year

    Bethanie, Western Australia's leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for 70 years. We strive to lead the change in the way Australians think about ageing, recognising 'old age' as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.As...

  • Case Manager

    6 days ago

    Perth, Western Australia The Bethanie Group Inc Full time $60,000 - $90,000 per year

    Bethanie, Western Australia's leading not for profit agedcare and retirement living provider, has been warmly welcoming andcaring for seniors for 70 years. We strive to lead the change inthe way Australians think about ageing, recognising 'oldage' as a positive force in society and giving a voice tothose who have seen it all and live to tell the tale.As part...

  • Case Manager

    2 weeks ago

    Perth, Australia Bethanie Group Full time

    Bethanie, Western Australia’s leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 65 years. We strive to lead the change in the way Australians think about ageing, recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell...

  • Case Manager

    3 days ago

    Perth, Australia Bethanie Group Full time

    We are looking for an experienced and passionate individual who thrives on making a difference to the lives of older West Australians. Bethanie Home Care provides a wide variety of services to clients, covering day to day living needs in their own homes including: personal care, domestic and gardening services, respite services and social support in...

  • Case Manager

    6 days ago

    Perth, Australia QBE Insurance Group Limited Full time

    Case Manager **Primary Details** Time Type: Full time Worker Type: Employee **Case Manager - Workers Compensation** **Location**: Perth **Term**: Full-time, Permanent and 12 month fixed-term contracts available **Your part in a changing world** At QBE, we're driven by our purpose - **to give** **people the confidence to achieve their ambitions**. We...

  • Case Manager

    15 hours ago

    Perth, Western Australia Orana House Full time $60,000 - $90,000 per year

    Seeking both Women's Advocates and Case ManagersOrana House Women's Refuge SCHADS Award L3 or L4Orana House provides crisis and transitional accommodation, advocacy and holistic support services for women and children experiencing family and domestic violence. We are looking for both full-time and part-time, experienced case managers and women's advocates to...

  • Case Manager

    8 hours ago

    Perth, Western Australia Allianz Australia Insurance Ltd Full time $90,000 - $120,000 per year

    CASE MANAGER – PERSONAL INJURY– PERTH, WAAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritize care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the...

  • Clinical Case Manager

    1 week ago

    Perth, Australia VetCT Full time

    VetCT has an exciting opportunity to join us as a Clinical Case Manager. This role is a part time opportunity working 16 hours per week, with the requirement to be able to work 1 in every 4 weekends. The successful Clinical Case Manager is to be responsible for case management on the VetCT platform. Managing our internal platform ensuring cases have been...

  • Case Manager

    2 weeks ago

    Perth, Australia HAYS Full time

    Our state government client based in Perth’s CBD is currently seeking a Case Manager. **Your new company** Our state government client based in Perth’s CBD is currently seeking a Case Manager to fill their 6-month temporary vacancy. This is a fantastic opportunity for someone with commercial experience to join a state government department. **Your new...