Technical Platform Manager

6 days ago

North Sydney, Australia Teradata Full time

Job Description

You will be part of a team of Technical Platform Managers who work cross-functionally with Sales Support, Product Management, Engineering, global support teams to ensure a unified customer experience on public cloud.

**Responsibilities**:
Support a 24x7 team of Cloud Operation Specialists with a focus on customer based in APJ region, as part of a team of Cloud Platform Managers
Assist in Vendor communications & technical issue resolution with CSPs
Support improving automated delivery of day-to-day processes for example Change roll outs, cloud platform specific post-mortems / RCAs and others
Support & identification of training requirements for the operations team
Build and maintain strong cross-functional relationships/alignment with partners across the business
Build and maintain relationships with the Cloud Operations Managers Team to maintain consistent policies, processes, and metrics across cloud platforms
Support collaboration with Cloud Product Management by providing Operations’ perspective to drive improvement to the product and services with a focus on availability, reliability, scalability etc.
Participate in backlog grooming and influence Engineering’s roadmap priorities
Maintain consistency of cloud environments through efficient release management process
Point of contact for escalation Management as necessary during all phases of customer support
Drive continual improvement through strategic and thoughtful solutions with an automation first attitude
Effective verbal/written communication and presentation skills, including an ability to communicate effectively with a diverse array of stakeholders

Minimum Requirements

Experience with AWS or Azure Cloud is a must (Certification & demonstrable experience required)
Bachelor's degree in Computer Science or related field
Understanding of core system administration tools, basic networking protocols, Cloud security and compliance
5+ years’ experience running operations for cloud / SaaS platforms (preferably AWS or Azure)
Good management skills with ability to dive into details as needed
Experience with automation solutions relevant to Cloud Operations
Exposure to ITSM tools
Ability to effectively communicate across all levels of the organization

Good to have

Experience in data warehousing and high-performance computing environment is a plus
Teradata experience is a plus

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