Customer Experience Officer

4 days ago

Muswellbrook, Australia Muswellbrook Shire Council Full time

**About the position**

The Customer Experience Officer provide the highest level of frontline customer service to the community, and perform administrative tasks to ensure effective business processes. The Customer Experience Officer position is responsible for positively representing Council’s brand and improving relationships with the community via a range of face to face and online channels.

**About Muswellbrook**

Muswellbrook Shire is one of NSW's most dynamic local government areas. For over four decades it has been at the heart of the State's energy industry, and we are now on the transition to being a renewable energy hub. We have the two largest thoroughbred horse studs in the southern hemisphere, a healthy viticulture industry, and a large part of the world heritage listed Blue Mountains National Park within the Shire. We are also central to Newcastle, Tamworth and Dubbo.

Muswellbrook Shire Council is a vibrant workplace with a commitment to excellence in all facets of its operations, and we are committed to employee welfare and development.

**About you**
- Certificate III Business Administration or other equivalent qualifications or experience.
- Advanced competence in the use of Microsoft Office Software.
- Class C Drivers Licence.
- Demonstrated experience and/or capability to deliver the Job Specific Key Accountabilities (outlined in the Position Description).
- Demonstrated Fundamental Level key capabilities as defined in the Key Capabilities Table (outlined in the Position Description).
- Previous experience in using Civica’s Authority System (desirable).

**We offer**
- **Casual** with an hourly rate from $41.7400 to $45.0404 per hour (inclusive of casual loading) (depending on qualifications, skills and experience), plus 11.5% superannuation
- 40% discount on yearly Aquatic and Fitness Centre membership for staff and families at local facility (conditions apply)
- Access to EAP program for employees and their immediate family

**Further information and to apply**

**The Welcome Experience : Muswellbrook Shire Council (nsw.gov.au)

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