Major Incident Manager

1 week ago

Sydney, Australia Interactive Pty Ltd Full time

**LOCATION(S)**
- Sydney

**POSITION**
- Permanent
- **DEPARTMENT**
- IT & Telecomms
- At Interactive, we’re not just a tech company; we’re a dynamic force in the tech landscape, constantly growing and evolving.

Join our renowned Incident Management Team, geared up to tackle any technical challenges our customers may encounter.

As the **Major Incident Manager**, your role goes beyond coordination - you’ll work closely with customers and our service delivery team, actively refining and improving our incident management processes.

**Some of the things you’ll do**:

- Act as a single point of call for major incidents.
- Act as a conduit between technical resolver groups, SDM’s and business stakeholders during a major incident.
- Oversee and improve the ITIL-based Incident Management lifecycle.
- Reduce downtime through incident resolution strategies that improve SLAs and customer satisfaction scores.
- Provide insightful reporting to senior management, including trend analysis and performance metrics.
- **Work within a 24x7x365 rotating roster.**

**A bit about you**:

- Experience in Incident Management within an ITIL environment.
- Excellent written and verbal communication skills, and the ability to remain calm under pressure.
- Strong stakeholder management skills, including coordinating with technical teams, clients, and senior management.
- A collaborative and solution-driven mindset with a passion for continuous improvement.
- Able to work unsupervised and exercise independent judgement.

**A bit about us**:
We’re a tech company, but with a special personal touch. Our customers trust us to hold their most important data, support their critical devices and secure their systems and we were named in the WRK+ Best Places to Work in 2023 and were named the #1 Best Place to Work in Australia in 2020.

**Why Interactive?**

As part of our team, you’ll enjoy perks like free on-site baristas in our Sydney and Melbourne offices and access to a diverse range of benefits and discounts from our partners.

Developing our people means everything to us - we take our people’s growth and development seriously, so much so that we’ve developed our own bespoke technical academies.
- If you’re ready to make a significant impact and be a key player in managing major incidents, APPLY NOW Be part of a team where your expertise matters, and every day presents new challenges and opportunities

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