Manager, Major Incident Management

Make a Difference as **Manager, Major Incident Management (Production Services)**

**Your Role**

As Manager, Major Incident Management (Production Services), you will play a pivotal role in fostering operational excellence and ensuring governance across key processes, including:

- **Major Incident Management**:

- **Technology Change Management**:

- **Service Transition Governance**:

- **Operations Oversight**

You’ll lead operational and governance teams, ensuring alignment with technology strategy, business goals, and customer experience priorities. As a leader, you’ll cultivate a collaborative environment that empowers your team to excel and adapt in a fast-paced and evolving landscape. You will be managing a team of 10 direct reports and together as a team will make sure that customer onboarding on enterprise platform is smooth and easy.

What You’ll Do
- Champion the planning and execution of Production Services strategic priorities.
- Shape and deliver Production Service technology roadmaps that bring strategy to life.
- Lead proactive Major Incident Management, working with diverse teams to swiftly detect and resolve critical issues.
- Drive innovation in Change Management, integrating modern approaches like DevSecOps.
- Evolve Service Transition frameworks to enhance delivery from ideation to implementation.
- Ensure production stability through strong operating rhythms (such as our Daily Operations call which reviews the health across key systems).

**About You**

Your ability to inspire, collaborate, and create impact will set you apart. If you’re passionate about leading with empathy and driving outcomes that matter to businesses, customers, and your team, we want to hear from you.

We would love you to have the following experience, however if you don’t have an exact match and feel you can still do the role, please apply:

- Deep understanding of Technology Operations, including Major Incident, Change Management, and Service Transition in a complex, enterprise environment
- Leadership with a focus on culture and engagement
- Deep understanding of ITIL processes
- Industry-specific or specialist qualifications related to ICT domains
- At least 10 years of IT experience in a supporting ICT infrastructure role
- Proficiency in Service Management and Agile methodologies

Applications close on Friday, 13 December at 11:59pm AEST.

Joining IAG you’ll have access to:

- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement
- Dedicated career growth programs, including the award-winning IAG Academy
- Great employee network communities

**ABOUT US
We’re part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change, and support the leadership development of our Indigenous employees.

As part of IAG, you'll enjoy a world of opportunity, growth and stability and work in an environment that celebrates all viewpoints shaped by life experiences and cultures. Together we're passionate about social issues, climate change resilience, big tech and being an inclusive workplace.

Learn more about who IAG is here.