Incident Manager
2 weeks ago
A major bank in Sydney is seeking an Incidents Manager / Situation Manager. This is an initial 6 month contract highly likely to extend.
**Responsibilities**:
- Execution of Incident Management and Major Incident Management (MIM) process
- Minimise high priority incident durations and impacts
- Ensure incidents receive correct priority ratings
- Identify, manage and drive high priority incident resolution
- Communicate incident impacts and statuses to IT Stakeholders
- Willing to work on a shift cycle basis (including days, nights and public holidays) enabling 24x7 on-site coverage to support the Banks push to maintain high service availability
- Build and maintain relationships with service providers and customers
- Act as the business advocate and the voice of the customer for Service Management meetings & initiatives
- Negotiate, influence and drive Service Management outcomes
- Produce reports and statistics on the performance of Service Management processes
- Recommend changes to Bank processes and the processes used by your team via continuous improvement
- Communicate directly with business customers, IT staff and senior managers
- Ensure continued familiarity with the latest Bank Service Management processes and tools
- Participate in customer, IT and process meetings
Key Skills / Experience
- Knowledge of Banking Industry and Products
- Previous experience in Service Management and Delivery
- Understanding of business outputs and services and how IT underpins these deliverables
If interested please respond ASAP with your latest resume
BBBH49728_166803322997133
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