Authorised Officers

**Job No**:Ad-4864

**Work Type**:Full Time

**Location**:Sydney

**Categories**:Light Rail
- Full training (classroom & on the job) provided, including certification
- 38 hrs per week (shifts includes weekends & public holidays)
- Out on the network on your feet acting as a deterrent to fare evasion

**About Transdev**
- At Transdev, we believe public transport plays an important part in how a city comes to life. Our day to day work influences our families, friends and future generations where they live, work and play. Whatever your role is at Transdev, you contribute to improving the mobility of our customers, and the positive impact this can have on their lives, their community and our environment; and that’s why we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve.

**The role**
- We are looking for exceptional customer service professionals to join our team of Authorised Officers with opportunities at both Sydney & Parramatta Light Rail. With full training provided this position will see you combine your exceptional customer service skills with the role of revenue protection. By performing this role you will be acting as a deterrent to fare evasion, where necessary this will include issuing cautionary notices or penalty fines. Critical to our business is passenger safety and as part of this role you may be required to assist with crowd control during busy periods, disruptions to service or special events. Shifts range from a starting time of 5.00am and finishing time of 10.30pm, including working weekends and public holidays.

**What you bring**
- The key requirement for this role is your passion for delivering excellent customer service. You will thrive on being out on the network every day and being able to improve our customer’s journey experience. This will enable you to handle difficult situations calmly, effectively and with diplomacy. Your background may include working in a front-line customer service environment or managing customer queries and complaints. Given the nature of the role the ability to deliver clear advice / information and where necessary, diffuse difficult situations effectively, is essential. Equally important is the positive attitude you bring to work and your ability to work effectively in a team environment.

**The benefits for you**
- In return, we offer competitive pay and benefits and a positive culture that embraces diversity and employee feedback. We genuinely invest in our people and the work you carry out at Transdev touches the lives of your family, friends and future generations alike. Working in a growing, global business will provide diverse career experiences for you to make your mark, push boundaries and reach your maximum potential.
- Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on our Work180 page

**Our Values and beliefs**

**Our recruitment process**
- We have an uncompromising attitude to the safety of our employees, client and customers so our recruitment process may include medicals, drug & alcohol testing, police checks, licence checks and right to work checks. By submitting your personal information to Transdev you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy.

**Interested?**

**Don’t tick all the boxes ?, Transdev is committed to a workplace as diverse as the community we serve and we encourage all applicants to apply**

**Advertised**:26/06/2025

**Applications close**:08/07/2025