Customer Solutions Team Leader

4 days ago

Padstow, Australia O'Brien Glass Industries Limited Full time

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.**_O’Brien® _**is an iconic brand and is dedicated to delivering quality and expertise in everything we do for our customers, whether it be glazing, vehicle glass repair and replacement as well as, electrical and plumbing.**

Based in Padstow, we are looking for a Customer Solutions Supervisor to join our national contact centre team.

You will be responsible for leading a high performing team who provide effective solutions to our customers. You will also be responsible for achieving Customer Solutions Centre targets that are linked to the overall business strategy & growth.

In this role, you will be able to maintain our unique offerings to our customers and key accounts through continuous improvement across process, systems, customer, financials and most importantly, our people.

**About the role**:

- Implement strategic and tactical initiatives that support Sales Growth, Efficiency and Customer Delight.
- Accountable for creating an engaged workforce and ensuring that the values of the organisation are demonstrated in day to day business activities.
- Responsible for ensuring that all customer interactions are managed in a way that optimises outcomes for the business and our customers alike.
- Hours will be Monday - Friday 9.00am - 5.00pm with rotational late shift per fortnight, from 11.00am to 7.00pm
- Supervise a team of Customer Solutions Consultant by providing guidance and support including the ability to provide constructive tips and improvement opportunities.
- Passionate about developing future talent and developing and exploring ways to grown your own skills.

**About you**:

- At least 3 years’ experience as a Sales Consultant, with proven performance in achieving targets.
- Good organisational & time management skills with the ability to prioritise conflicting tasks.
- Energetic, results driven and with an enthusiastic approach.
- Strong administrative skills including attention to detail and accuracy.
- Flexible and with the ability to operate in a dynamic and changing environment
- Proficient in the use of MS Office.

**Benefits**:

- **Hybrid Working**:Once fully trained, opportunity to work hybrid.
- **Padstow Location with free onsite parking.**:

- **Staff Discount**:Receive discount on products & services.
- **Wellness Program**:Access to our Employee Assistance Program.
- **Employee Rewards**:Employee rewards and exclusive discounts across thousands of retailers.
- **Community Support**:Ability to support your favourite charities and community, including a paid volunteer day each year.
- **Leadership Development**:Online and facilitated training programs to support your growth and development.At **O'Brien®**, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of **Belron**®**, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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