Case Manager
17 hours ago
About Resolution Life
Resolution Life Australasia (RLA) is owned by Resolution Life, a global life insurance group focusing on reinsurance, the acquisition and management of portfolios of life insurance policies and selective new business growth in strategic markets.
We are one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand.
We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, where everyone can thrive. We are a fully enterprise agile organisation, and will support your professional growth and reward your contribution.
The Opportunity
As an Income Protection Claims Case Manager, you will play a pivotal role in delivering a compassionate and seamless experience for customers navigating challenging life events. You will take full ownership of a portfolio of claims, managing them end-to-end with professionalism and empathy. This includes interpreting policy terms, analysing medical and financial documentation, and ensuring timely and accurate claim payments - all while maintaining compliance with regulatory standards and internal processes.
To succeed in this role, you’ll bring a strong customer focus, excellent time management, and a background in complex case management - ideally supported by an Allied Health qualification or experience in Workcover or legal settings. Your advanced MS Office skills, understanding of the risk insurance market, and knowledge of rehabilitation strategies will enable you to deliver high-quality outcomes while showing up positively for your customers, peers, and the broader business.
This role offers a Permanent full-time contract and embraces flexible working arrangements. You'll have the freedom to work remotely, with occasional office attendance required on an ad hoc basis, ensuring a harmonious balance between business needs and personal flexibility.
Your Story- An appropriate Allied Health qualification and/or background in Workcover and/or Legal preferred, but not essential- Management of complex case management- Motivational interviewing skills-
- Negotiation skills- Understanding of the Risk Insurance market and associated products will be advantageous- Detailed planning, time management and prioritisation skills
Why Join Us?
At Resolution Life Australasia, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:
- Discretionary bonus scheme- Career pathways, including local and global mobility opportunities- Leading Learning Platforms and support in professional development- Health and Wellbeing Programs
Accessibility and Checks
Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at
Privacy Policy
Please refer to our
Privacy Policy
to learn about how we use the information you give us, alternatively you can view the same information by navigating to the page
.
-
Manager, Human Resources
4 days ago
Sydney, New South Wales, Australia White & Case Full time $90,000 - $120,000 per yearThe opportunityAre you ready to make your mark as part of the Human Resources Manager in our Sydney office? We are seeking a HR generalist for a 12 month parental leave cover to work as a part of our Australia People team.Our People team is responsible for managing and enhancing all aspects of human resources and employee experience. Our team oversees talent...
-
Manager, Human Resources
2 days ago
Sydney, New South Wales, Australia White & Case Full time $80,000 - $120,000 per yearManager, Human Resources - Australia (Interim)The opportunityAre you ready to make your mark as part of the Human Resources Manager in our Sydney office? We are seeking a HR generalist for a 12 month parental leave cover to work as a part of our Australia People team.Our People team is responsible for managing and enhancing all aspects of human resources and...
-
Case Management
4 days ago
Sydney, New South Wales, Australia Chandler Macleod Group Full time $60,000 - $80,000 per yearAbout the company Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a number of Disability Case Managers to join their busy team for a 6-month temporary assignment with potential for further extension. About the role As a Disability Case Manager,...
-
Manager, Human Resources
4 days ago
Sydney, Australia White & Case Full time**Manager, Human Resources - Australia (Interim)** **The opportunity**: Are you ready to make your mark as part of the Human Resources Manager in our Sydney office? We are seeking a HR generalist for a 12 month parental leave cover to work as a part of our Australia People team. Our People team is responsible for managing and enhancing all aspects of human...
-
Case Manager
1 week ago
Sydney, New South Wales, Australia Odyssey House NSW Full time $60,000 - $80,000 per yearBring your skills, compassion and care to support people affected by alcohol and other drugs. Join our team at Odyssey House NSW and help us reconnect lives, families and communities.Be part of the diverse and inclusive culture we're building in which our clients, staff and broader community feel safe, respected and valued.Take your opportunity to thrive at...
-
Case Manager
1 week ago
Sydney, Australia Percepta Full timeCase Manager AU-NSW-Sydney **Description**: Do you have excellent customer service skills? Do you want to join a luxury automotive brand? Join our team as a **Case Manager** and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs! **What We Offer**: - **Vibrant Culture**:Experience...
-
Case Manager
2 weeks ago
Sydney, Australia Gallagher Full time**Introduction**: Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting...
-
Case Manager
3 days ago
Sydney, Australia Gallagher Full timeAbout Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...
-
Case Manager
4 days ago
Sydney, New South Wales, Australia abrs Full time $65,000 - $85,000 per yearAre you passionate about making a meaningful difference in the lives of women experiencing homelessness and mental health challenges? Our client is seeking an experienced and compassionate Case Manager to join a dedicated team and provide high-quality, person-centred support within a biopsychosocial framework. This role plays a key part in empowering women...
-
Case Manager
2 days ago
Sydney, New South Wales, Australia Stepping Stone House Ltd Full time $60,000 - $90,000 per yearCase Manager - Out of Home Care Intensive Therapeutic Care programAt Stepping Stone House, we truly believe in empowering young people to achieve their dreams and thriveWe are currently seeking a passionate Case Manager for our Residential Services. This is an exciting and challenging role whereyoucan make a difference.About Stepping Stone HouseStepping...
