Salesforce Applications Manager

2 days ago

Melbourne, Australia Team Global Express Full time

As the **Salesforce Applications Manager**, you’ll play a pivotal role in shaping the future of customer and digital integration at Team Global Express. You’ll lead the development, implementation, and ongoing support of our Salesforce ecosystem—including Sales Cloud, Service Cloud, Data Cloud, and Marketing Cloud.

**What You’ll Do**
- Setting strategic direction and operational standards for Salesforce services.
- Leading blended teams of TGE employees and vendor partners to deliver enhancements and project-driven improvements.
- Managing integration with other systems, including Active Directory and identity access platforms.
- Collaborating with cross-functional teams to gather requirements and deliver seamless solutions.
- Ensuring compliance with data protection policies and user access controls.
- Driving continuous improvement through performance monitoring and industry best practices.
- Providing technical documentation, training, and support to end-users.

**What You’ll Bring**

You’re a strategic thinker and technical expert who thrives in fast-paced environments. You bring a customer-first mindset and a passion for leading high-performing teams.
- Proven leadership in managing technical teams and delivering customer-focused solutions.
- Strong expertise in Salesforce platforms and integration with enterprise systems.
- A deep understanding of customer experience principles and data architecture.
- Familiarity with SDLC, ITIL, and project management methodologies.
- Excellent communication and negotiation skills for managing stakeholders, vendors, and suppliers.
- A resourceful and creative approach to problem-solving and risk management.
- Experience in digital and customer integration solutions.

**Ready to lead innovation in customer experience and digital transformation?**

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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