Continuing Care Case Manager

This mission statement underpins all that we do at South Pacific Private and is the reason why our greatest and most valued resource is our staff. For almost 30 years, South Pacific Private has been providing a unique opportunity for both personal and professional development for those who work in this field.

South Pacific Private is known as a thought leader in the field of addiction treatment in Australia and leads the way in the treatment of mental illness, addiction, trauma-related conditions, and co-occurring disorders. The treatment centre offers a dynamic and stimulating workplace where we strive to support our staff in developing their professional expertise with a comprehensive staff training, HR and supervision
program.

**Inclusivity & Diversity**:
From our hiring process to our treatment delivery, we value and embrace diversity across race, culture, ethnicity, indigenous status, gender, class, sexual orientation, gender identity, age, religious belief and mental and physical ability.

South Pacific Private is a proud participant in the Rainbow Tick Accreditation program for LGBTQIA+ inclusion and as an organization, we support _Black Lives Matter_ and believe that _love is love_, _trans rights are human rights_ and that _no human being is illegal_. South Pacific Private recognizes the Gayamaygal people as the traditional owners and custodians of the land upon which we work. We pay our respects to Elders past, present and future and to all Aboriginal and Torres Strait Islander people.

**Continuing Care Case Manager (Full Time)**:
**About us**

South Pacific Private’s mission is ‘To change lives and heal families’ by providing Australians with the most holistic, comprehensive and proven treatment programs for addiction, trauma and mental health issues.

As a fully-accredited, 54-bed private hospital, South Pacific offers the very highest levels of clinical expertise. All programs are supervised by a multi-disciplinary and expert team of psychiatrists, psychologist, general practitioners, registered nurses, psychotherapist and counsellors.

South Pacific Private recognises the Gayamaygal people as the traditional owners and custodians of the land upon which we work. From hiring to treatment delivery, we value and embrace diversity across race, culture, ethnicity, indigenous status, gender identity, class, sexual orientation, religious belief and physical ability. Ensuring equity and inclusion for our staff and in access to our services as a priority. We are a no smoking facility

**Key objectives of role**:
The Continuing Care Case Manager is to manage the delivery of the Continuing Care Program to ensure that all clients leave South Pacific Private (SPP) with a tailored Continuing Care plan, to co-ordinate, schedule and manage the continuing care of clients attending South Pacific Private.

This full-time role works closely with the Client & Family Liaison Officer, Day Program Manager, Day Program Therapists, Program Manager, Primary Therapists, the Intake Department, Admin Department and the Marketing Department.

**Key Responsibilities and Tasks**:
Manage expectations, attendance and engagement with clients specific to their ongoing Continuing Care / recovery treatment plan (specific to day programs and the alumni event schedule)

Ongoing case management for each client - manage them through their entire Continuing Care delivery plan and continually engage them in the next step of their recovery. Make ongoing appointments to follow through their Continuing Care plan

Engage with clients, in order to encourage and facilitate participation in the Family Program

Attend clinical handover as relevant to ensure transparency and accuracy

Ensure all contact details, activity and engagement are tracked and logged in SPPs Medical Records Database (CareRight) in real-time

Contact alumni as per KPIs over the phone on a rolling basis to connect with them with regards to their recommendations for Continuing Care attendance and Continuing Care plan

To liaise with the Day Program Therapists and Primary Therapists to discuss and confirm Continuing Care treatment plans and to liaise as per client expectations and realities

Meet with each inpatient client on at least 2 occasions during their inpatient admission to discuss and fine-tune Continuing Care treatment planning

Ensure day program tracker is accurate at all times

Liaise with Admin Department re checking financial viability for program attendance

Orient each client in advance of day program attendance with regards to responsibilities, rights, expectations and logistics

Provide support to clients on the Mindful Eating Table (MET) as required

**Qualifications, experience & personal attributes**:
Diploma/Degree minimum in counselling, welfare or related field

Prior knowledge / experience in drug and alcohol field ideal but not essential

Excellent interpersonal & communication skills, (written and oral)

Excellent IT skills

A strong aptitude for