Operations Controller

Play a pivotal role with our growing Airline Fleet
- Excellent Career Progression
- Permanent Full-time Position

An exciting opportunity for an Operations Controller to join our fast-growing organisation.

**About the Role**

The Operations Controller ensures the integrity of the Alliance Airlines Network by coordinating aircraft and crew resources while ensuring the requirements of Safety and Compliance, Flight Operations, Engineering Ground Operations, and our customer are met. The Operations Controller may be required to work 24 x 7 shift work.

**Key Responsibilities**
- Accurately maintain the airlines Charter and RPT schedule within the Operations Control System.
- Monitoring and optimizing the airline schedule, to minimize airline disruption and maximize On Time Performance (OTP).
- Manage the Metron Harmony Slot Control program, coordinating with Air Services Australia and airlines, ensuring optimization and compliance within the program.
- Solving complex operational problems with internal and external stakeholders, including but not limited to: Engineering, Airports, Flight Operations, Commercial, Clients, Air Services, other Airlines etc.
- Work closely with Client & Charter Coordinators and Commercial with regards to customer recovery and customer flow during disruption.
- Coordinate Ad-hoc charter and client requests within the operational window, ensuring the requests are operationally feasible.
- Manage communication output where there are delayed, disrupted, and cancelled services to ensure all critical stakeholders involved are informed.
- Coordination of Flight Planning with Qantas Flight Planning.
- Monitoring / Assessing Weather Conditions across the Network to proactively manage disruption.
- VHF/HF Communications with operating crew.
- Maintain Flight Crew and Cabin Crew rosters after publication, considering all regulatory, company and fatigue management requirements, ensuring flights are crewed and disruption to the schedule minimised.
- Direct communication with Flight and Cabin Crew
- Re-crewing of services due to disruption, sick leave, or additional services
- Assessment and approval of Crew Trip Swaps
- Advice of Crew Roster changes both verbally and electronically
- Coordination of Crew Deadheading, Crew Accommodation and Transport.

**About You**
- Must be extremely capable with PC/Software packages including (but not limited to) Microsoft Office Suite (including Excel). Experience in Airline Operations and Crew Management Systems highly beneficial.
- A clear, articulate communicator both written and verbal
- Ability to work under intense time pressures, often with conflicting priorities
- Ability to think clearly during high levels of network disruption, without impairing decision quality or work output

**Qualifications**

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- Relevant exposure/experience within an Operations Control Centre environment (highly desirable)
- Educated to Degree level in Aviation Management or Aviation related discipline (desirable)

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**Safety & Compliance**:

- All safety related modules (LMS) and courses are completed on time
- Ops Notices, NOICS and other communications issued are read, acknowledged, understood, and applied
- Accurate and swift identification and communication of safety events to the broader business as required

**Why Alliance Airlines?**

From our ground staff, to flight attendants, managers and directors, we share a **down-to-earth** philosophy of working towards a common goal - providing a safer, premium flying experience for customers while creating a thriving work environment where our employees feel valued.
- ASX listed company
- 8 offices across Australia
- Huge expansion in 2020 and continued growth in 2021
- Open and collaborative working environment
- Supportive leadership
- Employee wellbeing program
- National career progression opportunities
- Active community support and involvement.