Customer Service and Sales Assistant

5 days ago

Greenacre, Australia Dee's Pop Up Shop Full time

Dee’s Pop Up Shop is a fast growing online women’s fashion boutique. Started in 2016 by fashion designer Dee Tran, the online fashion store is now reaching its fifth year and has a close knit team of over 14 staff members

Dee’s vision for the brand is to be body and age inclusive. The brand aims to bring women together and help them feel confident in their body, no matter what age.

Our team is growing at a rapid rate and we are looking for the right person to join #deedreamteam.

**Join the family**

**What will I be doing?**
- Take responsibility and accountability for day to day customer happiness on the following channels:

- Facebook Page
- Facebook Group
- Instagram
- Phone
- Report and escalate customer feedback for resolution to disputes team
- Work under the direction of the Community Manager to ensure the above channels are up to date at the end of each day
- Work to a set Key Performance Indicators to ensure all customer communication is of the highest standard
- Assisting the team as required

**To be successful in this role**:

- 1 - 2 years office customer service experience in a fashion environment
- Impeccable written and verbal communication skills
- Fast typing skills
- An interest in fashion and styling
- Bubbly and personable
- Ability to interact with a diverse range of people
- Ability to multitask from a variety of communication channels
- Solutions focussed with positive disposition
- Ability to work in a team environment
- Willingness to learn and develop from senior team members and grow with business

**What’s in it for you?**
- Be a part of a growing company with an opportunity to make an impact
- Generous discounts on full price clothing
- Quarterly team outings
- Regular office social drinks
- Bonus payments to show we recognise when you achieve your targets

Check us out:
**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

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