Account Technical Lead

**The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **Do you thrive in a dynamic environment, leading a team to deliver exceptional technical solutions for clients? Are you passionate about continuous improvement and ensuring client satisfaction? If so, we want to hear from you** We're seeking a highly experienced and motivated Technical Account Leader to join our growing team. You'll play a pivotal role in providing technical leadership and support to our valued clients. **What you'll do**: - Leverage your deep technical expertise (Wintel/Cloud focus with appreciation for Networking/EUC) to design and deliver solutions that meet client SLAs - Champion NRI methodologies, ensuring all projects and processes adhere to the highest standards - Oversee a team of onshore EUC and offshore L3 Wintel/Network BAU specialists, fostering a collaborative and high-performing environment - Proactively manage client infrastructure health, including backups, monitoring, and daily checks - Foster strong, positive relationships with clients, NRI, and third-party vendors - Drive continuous service improvement initiatives, optimizing technical efficiency and client satisfaction **What you bring**: - Proven track record of leading and developing technical teams (minimum 5 years of experience) - Strong negotiation, influencing, and conflict resolution skills - In-depth technical expertise across multiple platforms, with a focus on Wintel/Cloud technologies - A keen understanding of Networking and EUC concepts - Business acumen and emotional intelligence - Ability to build strong, collaborative relationships with diverse stakeholders - ITIL certification or experience working within an ITIL framework - A certification in a major technical vendor technology (Microsoft, AWS, Cisco, etc.) - Tertiary qualification (Diploma or above) in an IT-related field - Willingness to handle escalations on a 24/7 basis **How to Apply**: **WHO ARE WE"?** **Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.** **We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.** **We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re** **powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.** **Transformative digital solutions take the right team, making the right moves at the right time.** **You’ve found yours with NRI** **WHAT’S IN IT FOR YOU?** In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide. - Unwavering focus on professional development - Diverse & challenging project work - Paid certifications - Flexibility to juggle what’s important to you with work - Committed health & wellbeing plan - Competitive salary packages - Corporate partnerships **DIVERSITY & INCLUSION** We value our collaborative culture and work together to support a variety of community organisations and social issues.