Account Technical Lead

**The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.**

**Do you thrive in a dynamic environment, leading a team to deliver exceptional technical solutions for clients? Are you passionate about continuous improvement and ensuring client satisfaction? If so, we want to hear from you**

We're seeking a highly experienced and motivated Technical Account Leader to join our growing team. You'll play a pivotal role in providing technical leadership and support to our valued clients.

**What you'll do**:

- Leverage your deep technical expertise (Wintel/Cloud focus with appreciation for Networking/EUC) to design and deliver solutions that meet client SLAs
- Champion NRI methodologies, ensuring all projects and processes adhere to the highest standards
- Oversee a team of onshore EUC and offshore L3 Wintel/Network BAU specialists, fostering a collaborative and high-performing environment
- Proactively manage client infrastructure health, including backups, monitoring, and daily checks
- Foster strong, positive relationships with clients, NRI, and third-party vendors
- Drive continuous service improvement initiatives, optimizing technical efficiency and client satisfaction

**What you bring**:

- Proven track record of leading and developing technical teams (minimum 5 years of experience)
- Strong negotiation, influencing, and conflict resolution skills
- In-depth technical expertise across multiple platforms, with a focus on Wintel/Cloud technologies
- A keen understanding of Networking and EUC concepts
- Business acumen and emotional intelligence
- Ability to build strong, collaborative relationships with diverse stakeholders
- ITIL certification or experience working within an ITIL framework
- A certification in a major technical vendor technology (Microsoft, AWS, Cisco, etc.)
- Tertiary qualification (Diploma or above) in an IT-related field
- Willingness to handle escalations on a 24/7 basis

**How to Apply**:
**WHO ARE WE"?**

**Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.**

**We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.**

**We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re**
**powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.**

**Transformative digital solutions take the right team, making the right moves at the right time.**

**You’ve found yours with NRI**

**WHAT’S IN IT FOR YOU?**

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
- Unwavering focus on professional development
- Diverse & challenging project work
- Paid certifications
- Flexibility to juggle what’s important to you with work
- Committed health & wellbeing plan
- Competitive salary packages
- Corporate partnerships

**DIVERSITY & INCLUSION**

We value our collaborative culture and work together to support a variety of community organisations and social issues.