Service Delivery Manger

Company Description

Company Description

We’re a large scale systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years’ local experience and the backing of a 32,000 global network, we currently number 1,000 employees mainly in Canberra and Melbourne. We’re growing fast and are building a business that is focused and fit for the future. Change and innovation are central to the way we work, and we thrive when developing unique, practical solutions to seriously complex challenges.

**Job Description**:
We are seeking a highly motivated and hands-on Service Delivery Support Manager to join our dynamic team. In this role, you will play a crucial part in supporting the Senior Service Delivery Manager and driving continual service improvement initiatives across the ATO account. The role is three-fold, team leadership, service delivery, and stakeholder engagement in this you will lead a team of talented scrum masters who utilise agile methodologies to provide comprehensive support in task tracking, administration, and agile rituals.

We want a proactive and adaptable individual who thrives in a diverse, large-scale environment and possesses exceptional people leadership, problem-solving, and communication skills.

You will be involved in some of the below:

- Lead and inspire a team of scrum masters, leveraging agile methodologies to support a cross-functional team in effective task tracking, administration, and facilitating agile rituals.
- Foster a collaborative and high-performing team culture, promoting innovation, creativity, and continuous improvement in alignment with the service offerings.
- Identify opportunities for optimization, propose innovative solutions, and work collaboratively to drive positive change.
- Support the Senior Service Delivery Manager in the delivery of services, ensuring client satisfaction and timely delivery of commitments.
- Provide support in operational reporting, escalations, and stakeholder communications to ensure transparency and alignment.

Your ability to engage with senior leaders and executives, foster productive relationships, and promote effective reporting, information dissemination, and collaboration will be one of your strong attributes. Collaborating closely with other teams to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met, fostering a culture of collaboration and mutual support. You will be seen as a leader, empowering and motivating teams to achieve exceptional results.

Exceptional written and verbal communication skills, enabling effective collaboration, concise reporting, and impactful presentations. Ability to create executive-level briefing packs, distilling complex information into clear and compelling presentations.

Nice to have experience:

- High problem-solving skills with a keen ability to identify and address challenges, leveraging critical thinking and creativity to overcome obstacles.
- Technical experience in a large-scale Windows environment is desired
- Exceptional written and verbal communication skills, enabling effective collaboration, concise reporting, and impactful presentations.
- Ability to create executive-level briefing packs, distilling complex information into clear and compelling presentations.

**Please note**: that this role is hands-on and requires active involvement in various tasks. As a core support to the Senior Service Delivery Manager, your adaptability and willingness to undertake a wide range of responsibilities will be essential.

**Qualifications**:
**Required Skills and Qualifications**:

- Proficiency in leading both physical and virtual teams in the hybrid workplace, utilising remote collaboration tools effectively, and building strong team connections.
- Operational ability in a diverse, large-scale environment, adept at managing multiple priorities, adapting to changing circumstances, and ensuring seamless operations.
- Exceptional customer and executive-facing skills, with a proven track record of building and maintaining strong relationships at all levels.

Additional Information
**What You'll Love**

Over the last 3 years, we have successfully adapted our approach to enable everyone - whether working remotely from home, an office or a customer site - to continue to be collaborative, productive and, above all, safe and healthy. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility.

At Leidos, you will be valued, included and supported. So if you are open-minded and keen to Be the difference, we look forward to welcoming you.
- Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1._

**_ This role will ne