Administrator

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Role Summary and Purpose

Administrator is responsible for supporting the Senior Administrator in meeting and achieving all core underwriting, operations and administrative tasks to promote and improve efficient business operation. This includes working alongside all departments to collect information for data entry into systems whilst identifying and solving problems and issues.

Key Tasks and Responsibilities

Support to Australia Team:
- Take instructions from the Senior Administrator to meet core input and deadline requirements with applicable service levels.- Assist underwriters and GSO with maintenance and input of submissions into underwriting administration systems prior to the underwriting process including all pre underwriting and renewal requirements.- Maintain renewal tracking and timeliness of renewals ensuring exceptions are managed in accordance with deadlines.- Process of non-financial Mid Term Adjustments.- Ensure mailboxes are monitored and actioned within defined SLAs.- Support and oversee GSO team to enter underwriting and account information in adherence to timelines, SLAs, month end quarter end and year end.- Ensure all documentation is appropriately filed in underwriting files and adequately maintained for tasks performed. i.e submissions, proposal forms, closings, renewal invitations.- Review closings for accuracy (premium, taxes and deductions) and escalating issues to Senior Administrator where necessary.- Escalate to Senior Administrator issues or discrepancies with accounts or premiums and attempt to identify and resolve problems.- Assist to process Letter of Appointment and updating of policies and accounts to reflect current broker.- Ensure timely creation of new broker sign up requests ensuring end to end completion.- Responsible for understanding reporting tools and systems to meet SLA, tasks and workflow requirements to assist Senior Administrator report to Operations Manager on weekly basis.- Drive improvement and development through process awareness and ensure issues are logged through appropriate reporting tools, i.e. Service Now or Senior Administrator.- Support the Senior Administrator in training and development of future hires.

Administration and overseeing business operation:
- Responsible for all completing administrative processing duties for the Senior Administrator including adherence to SLAs, reporting on weekly, monthly and quarterly tasks.- Maintain and improve business efficiency through process review and improvement.- Ensure the preparation and tracking of renewal invitations, submission processing and all tasks related activities and ensuring key deadlines are met.- Responsible for understanding of exception reporting to ensure quality data capture, E.g. Renewal Invitations sent for all accounts,- Understand spreadsheets that assist with workflow tracking of tasks and activities including GSO.- Manage troubleshooting computer systems, broker closings and processing errors on underwriting system and escalate to Senior Administrator where necessary and liaise with IT and accounts departments on processing and issues.

General responsibilities:
- Collaborate effectively with other business units.- Adhere to company’s policies, procedures and local guidance as well as to the legislation.- Other reasonable duties as directed by the business, within the scope of the role.

Role Requirements & Skills- Proven experience as an Assistant Administrator in similar role.- Minimum 2-3 years of experience in similar role.- Experience in the financial services industry
- preferred.- Understanding of the Lloyd’s market structure - preferred.- Track record of identifying and analysing problems, identifying & evaluating options, deploying sound decision making skills.- Excellent customer service skills.- Demonstrable evidence of manipulating data clearly and accurately with the ability to extract & clearly articulate key points.- Effective communication skills, including professional writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences.- Ability to build effective working relationships with all stakeholders, Brokers, Underwriters, Claims, Finance, IT, Compliance.- Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs.- High degree of organisation including effective scheduling, prioritisation and time management skills, completing tasks to tight deadlines.- Demonstrates a ‘can do’ attitude.- Ability to take ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team.- Displayed resilien