Associate, Client Services

Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

**Job Description**:
Who are we?

CoreLogic is the leading provider of property data and analytics in Australia and New Zealand. We’re fiercely independent, and we’re considered the best in the business. Every day, our data scientists and researchers collect data from over 4.5 billion points across the CoreLogic universe. We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions.

Our purpose

At CoreLogic, we help people build better lives by providing rich property insights that inform the very best property decisions. We know that behind all the numbers, algorithms, and sophisticated data technology there are people, families, and communities. There are hopes, dreams, ambitions, journeys, expectations, fears, crossed fingers and vulnerability. It’s those things that matter. And it’s those things that we want to connect with, enable and tackle.

Our principles

Our four principles are the backbone of our organisation. They represent what we believe in and they guide

the way we behave.
- Accuracy is everything
- We remain independent
- Our data vision is 360
- We seize the opportunity

We’re an agile, empowered and pragmatic workforce, driven to forge meaningful, mutually beneficial relationships with our diverse range of customers.

Job Qualifications:
Who are you?

You live and breathe customer service. You’re passionate about helping our customers uncover the value in our products and services and use them to their full capabilities - if our customers need some help to navigate a feature or they request a status update you are patient and energised about expertly guiding them through this.

Your service ethos is excellent, you know how to have great conversations with customers. That’s why you trust your own judgment and your ability to positively influence an organisation, even without a direct reporting line.

But you’re also a team player. You thrive in a collaborative environment, working with like-minded colleagues to build a world-class customer service function and create memorable experiences.

What’s the role?

Our business is only as strong as the service we provide to our customers. That’s where you come in. Your work lays the foundation for all of the customer promises we have made when they selected to do business with CoreLogic, ensuring we deliver world-class, scalable customer experiences for our market leading products.

This role is critical to the success of CoreLogic. You’ll be responsible for driving customer outcomes across the business, by ensuring our customers get value from our products and services, they receive help when they need it and you always offer more than what they are asking - this could be promoting our free training, helping our suppliers to deliver on time to our customers or understanding the incredible breadth of our data. Working closely with our leadership team, you’ll also have a hand in boosting advocacy and increasing customer satisfaction across all our channels.

Your purpose? To create a memorable impression for CoreLogic’s customers, knowing that we are enthusiastic about providing them the very best service experience possible and they look forward to talking to us again.

What will you be doing?

The role includes:

- removing roadblocks for our customers and suppliers, making it really easy to do business with us
- perform workflow system and administrative updates
- shaping the service culture across the business by supporting the removal of customer points of friction and promoting self-serve data capabilities

Are you the right fit?

You need to have:

- proven experience in
- creating great customer relationships and building rapport - we don’t focus on handle time here, just customer satisfaction.
- producing simple, easy to understand help for our customers to use our products effectively
- you can help a customer get the outcome they are looking for, without arduously explaining internal processes - make it effortless
- great adaptability in learning new systems with speed and ability to multi task
- a demonstrated ability to
- deal with complexity and many unknowns in a decision process
- champion customer outcomes within our organisation, don’t settle for the status quo if it impacts a customer’s impression of products
- quickly build valuable relationships within a business
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