Customer Due Diligence Officer

Customer Due Diligence Officer

**A workplace for you to be, you.**

Come and work with a team that values your unique perspective, contribution, career development and growth.

**About the role** - **Fixed term contract** **from January-December 2025, full-time working from either our Brisbane or Toowoomba office**

As a Customer Due Diligence (CDD) Officer you will play a pivotal role in ensuring regulatory compliance and mitigating risk within People First Bank. You will work with our members to verify their identities through KYC process, assess their financial activities, and evaluate potential risks associated with money laundering, terrorist financing, or other illicit activities. This role is a crucial support to our AML/CTF function and is a necessary role play to safeguard our members and our wider community.

Key responsibilities include:

- Timely investigation and actioning of AML/CTF maintenance, as well as completion of reporting/tasks within a timely manner,
- Manage, investigate and prepare responses in relation to maintaining AML/CTF ongoing due diligence
- Maintain accurate records/statistics in relevant internal data systems to assist with reporting requirements and ongoing management of the business
- Engage in a professional manner with members as required

**About you**

To be successful in this role you will need an understanding of the complexities of regulatory compliance and member relationship management. With a large proportion of the role entailing data entry, you bring a keen eye for detail. You take a member-centric approach to all your customer interactions, mastering the art of tactful conversations with careful and considered investigations into suspicious activity. Ideally you will have experience with customer ID and KYC process. With a flair for tough conversations and the passion to uphold the highest standards of integrity and compliance within our bank, you will truly contribute to protecting our member's and our community.

**Why you'll love working with us**:
People First Bank - our new brand - says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

- Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
- Advance your career with training, study support, and project opportunities.
- Competitive leave benefits that empower employees to take time for themselves and loved ones.
- Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
- Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
- Be recognised for your contributions through our peer-driven recognition program.

**A bit about People First Bank**:
In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Job ID 300000070791054