Partner Operations Lead

**Partner Operations Lead**:

- Sydney
- Operations - Revenue Operations /
- Full-time Permanent /
- Hybrid
- SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

SafetyCulture is one of the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often
- As Partner Operations Lead, you will own the end-to-end operational framework of the SafetyCulture Partner Program across solution, services partners and AWS. Your responsibilities will involve designing, implementing, and managing the systems, processes, and governance that enable our partner ecosystem to scale effectively. This role is critical in ensuring the partner program operates seamlessly, delivering data-driven insights, operational excellence, and cross-functional alignment that drives mutual growth for SafetyCulture and our partners.

This is a highly collaborative role requiring close alignment with the global partnerships team, revenue operations, finance, legal, product, marketing, and go-to-market teams to ensure the partner program delivers consistent, measurable impact.

This role will report into our Global Head of Revenue Operations.

**How you will spend your time**:
- Own and manage the end-to-end partner operations framework, ensuring scalability, efficiency, and consistency for our priority solutions and services partners and AWS
- Build and maintain partner governance processes including onboarding, contracting, compliance, incentive programs, and partner lifecycle management.
- Partner with revenue operations to design and manage deal registration, reporting, and pipeline management processes for partner-influenced and partner-sourced revenue.
- Develop and maintain dashboards, metrics, and reporting to provide visibility into partner performance, adoption, and ROI for internal stakeholders and leadership.
- Jointly own partner systems with the RevOps Systems Manager including CRM, PRM, and the Partner Portal — ensuring seamless workflows, accurate reporting, and partner-friendly processes.
- Optimise and manage SafetyCulture’s Partner Portal and PRM system (Impartner), ensuring partners have seamless access to resources, reporting, deal registration, and program updates.
- Design and run internal enablement programs so that GTM teams (AEs, CSMs, BDMs, SEs) clearly understand partner processes, value propositions, and how to effectively co-sell and co-deliver with partners.
- Collaborate with finance and legal to streamline Master Partner Agreement, order forms, rebates / commission, and MDF / benefits processes for partners, ensuring compliance and operational accuracy.
- Work closely with marketing, product, and GTM teams to ensure program communications, assets, and processes are accurate, timely, and effectively delivered.
- Establish a regular cadence of operational reviews with key partners and internal stakeholders, using data-driven insights to improve partner performance and engagement.
- Continuously evaluate and refine partner processes, tools, and systems to reduce friction, improve partner experience, and support global scale.
- Act as the internal advocate for operational excellence in partnerships, ensuring systems, processes, and reporting are embedded into core SafetyCulture workflows.
- Support the Director of Partnerships and Partnerships Leadership Team in designing and executing a scalable, global partner program framework.

**About you**:
- Proven experience in partner operations, revenue operations, or channel program management, ideally in a SaaS or technology environment.
- Strong knowledge of PRM/CRM systems (e.g., Salesforce, Impartner) and partner lifecycle management processes.
- Demonstrated ability to design, document, and scale operational frameworks across multiple partner types.
- Excellent communication skills (verbal and written) with the ability to influence at all levels of the business.
- Experience in building dashboards and reports, with proficiency in tools such as Salesforce, Tableau, or similar BI platforms.
- Strong business acumen with the ability to balance partner experience with operational discipline.
- Ability to thrive in a fast-paced, high-growth environment and adapt to change.

**Nice to have**:
- Experience launching or scaling partner programs globally.
- Familiarity with AWS Marketplace or other cloud marketplaces.
- Creation and management of partner incentive models such as rebates / commissions, partner credit pools, or MDF programs.
- Knowledge of SaaS business models, GTM motions, and partner ecosystems.
- Project management certifications or experience with frameworks (e.g.,