Senior Sales Associate

Join a high quality team in a beautiful, award-winning retail environment. We're looking for a high performing team member with a proven track record of excelling at sales and customer service, and who demonstrates excellent communication and interpersonal skills. Are you a dynamic, cheerful and vibrant multi-tasker with a positive attitude? Do other team members respect your workplace skills, job and product knowledge and work ethic? Do you uplift and inspire team members to perform at a higher level? Are you self-motivated, resilient, responsible and reliable?

A Senior Sales Associate/Beauty Advisor delivers high quality, knowledgeable service to our retail and wholesale clients, acts as a role model to co-workers and has the skills and ability to perform at a high level in every aspect of our retail environment. You are agile and flexible, able to pivot activities as required to bring the highest value to the organization. You are able to switch gears and pivot as needed to manage multiple clients effectively, and/or offer more individualized service when it's slow and there is more time to interact with each client. You also utilize downtime and slow moments in an effective manner to keep the store tidy, clean and replenished, and/or to mentor and coach team members.

You have excellent attention to detail, combined with efficiency and effectiveness. You are quick and effective at maintaining displays, merchandising, re-stock, receiving inventory transfers, and at keeping the store tidy, clean and visually appealing. You are a quick learner who is responsive to feedback, demonstrates self-awareness and accountability, and has the desire and ability to grow, develop and deepen skills on an ongoing basis. You are able to work independently, and equally well as part of a team.

We make products that have a positive effect on people and the planet, and we love sharing them with clients and creating a high quality experience. Our locally made, fresh, organic tea, skincare and bodycare products are expertly made to support well-being, and are highly renowned. We started out in Victoria's Historic Chinatown in 1992, and since then we've received many awards and accolades. Clients love our unique, premium quality products so much that you can shop online and we ship to anywhere in Canada and the U.S. We also deliver our products to clients locally, and you'll find our teas in many local cafes and restaurants. Stress relief is just a sip away with our enchanting Angelwater or Lullaby Tea. Create a calm oasis with our Heaven or Bliss bathsalts. Uplift the spirits with our best-selling Happy Aromatherapy Roll-on and our Happy Tea. Wash away the stress of the day, while using our organic skincare line, which has soothing mindful benefits built-in. Clients are obsessed with our skincare serums, and our Nourishing Dew moisturiser, to name just a few of our best-selling skincare products.

A beautiful selection of high quality teapots, cups and tea accessories curated by our owner and Tea Master decorate our shop, and are available for purchase. We love educating and empowering our clients to discover the simple yet powerful benefits of our products, and easy antidotes to the stress of everyday life. We’re leaders in using organic ingredients in our products and don’t use synthetic chemicals, artificial flavours, dyes or any hidden additives. We’re also leaders in sustainability and eco-friendly practices are at the heart of everything we do.

Qualifications:

past experience in retail sales, with a proven track record of excellence in sales, and in being able to create high quality client interactions

past experience selling skincare, bodycare, beauty products, aromatherapy, cosmetics, tea and/or wellness products

past experience selling in a brand based way. Able to effectively communicate the features and benefits of a brand, and the uniqueness of its products, utilising brand based language, methods and scripts.

Your starting wage offer varies depending on your skills and abilities. Your wage can also move up quickly if you are self-motivated to learn and grow your sales skills and abilities.

Position Requirements:

You'll be on the move for your entire shift. This position requiring standing and use of hands and arms. Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms, to fill tea into containers for clients, use a computer and point of sale system, receive inventory transfers and/or pack orders for clients.

Must be able to lift up to 30lbs and frequently bend and twist from the waist.

Must be able to go up and down stairs, and use a stepladder or ladder.

Must be able to use eco-friendly cleaning products.

Regularly required to handle hot beverages.

Hours of Operation:

We are currently open Wednesday through Saturday from 10:30 am to 5:30 pm, and on Sundays from 11 am to 5 pm. Please include information in your application about what days and times of the week you are available.

How to Apply:

Email us your resume, and a quick note about why you've chosen to apply for a position with us.

In the note, feel free to tell us a bit more about yourself, and why you think you'd be a great fit to join our team and what appeals to you about working with us. The note can be short or long - it's up to you. We'd love to know a bit more about you than what your resume may tell us, and about what appeals to you about joining our team.

Current members of our retail team include staff who have worked with the company for over 20 years, over 10 years, and over 5 years. We also have some newer team members who have joined us in the past few years. Former and current staff have told us these are some of the things they appreciate the most about working for us:

Staff feel good about recommending our high quality, eco-friendly teas, skincare and bodycare products to clients, because it’s a product line they are proud to stand behind. We have many repeat clients who will often tell you (as they are shopping in the store), how much they love our products and why.

Staff appreciate that performance is rewarded and that they can grow in their role. We are not a commission sales environment, but your wages reflect your overall performance, which includes sales, client engagement and interaction skills, and how well you do your job overall, and contribute to keeping the store and merchandise looking its best.

Staff love coming to work, and getting to enjoy the beautiful atmosphere of the shop, the pleasant and helpful co-workers, and the repeat clientele. It's rare to work in a place where clients are often the ones who tell staff how much they love the products Many of our clients have been shopping with us for decades.

Staff have the opportunity to learn stress management skills and techniques that improve the quality of their daily lives and are transferable to all life situations.

Staff love working for a local company that is committed to the community and has a long track record of giving back.

Staff love that we go above and beyond in embracing eco-friendly practices.

Staff find the self-care and wellness knowledge they gain and share with clients to be very helpful in their own lives.

Staff find they are more successful in their careers, and in their lives, with the skills they develop while working with us. They develop valuable well-rounded skills in terms of goal setting, communication skills, client interaction and product knowledge, which helps them grow in their lives and can have a positive impact on things outside of work, including friendships, family relationships and in other ways. They find that these skills are very transferable to other jobs and life situations, as well as if they are going to school, and it can help their future career prospects in any field.

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