Sil Coordinator/coordinator of Supports

Position Purpose The role of the SIL Coordinator/Coordinator of Supports is to support the coordination of the day to day operations of Multitask residences and maintain a culture committed to a person
- care. Arrives and leaves on time for all shifts or provides adequate notice as reasonable in the circumstances. Refrains from spending time at Multitask residences outside of rostered shifts Works with a variety of participants and/or a variety of settings in keeping with organisational needs Communicates appropriately with Coordinators and rosters staff to resolve any problems with rosters Assists in the monitoring of the rostering needs of the service and alters rosters accordingly in consultation with the Team Coordinator or Disability Services Coordinator. Problem-solving Exercise initiative within defined, established practices Demonstrates initiative in identifying and resolving problems. Accurately refers complex issues to supervisor Prioritises essential duties, organises work schedule and manages time to fulfil work requirements. Provides constructive feedback on any identified areas of improvement. Assesses quality of service delivery and actively promotes areas for improvement. Recognises and resolves problems with reference to established procedures, documented methods and instructions Accurately applies policy and procedure to resolve day to day issues such as scheduling problems or unplanned alterations to service delivery, participant demands, behavioural difficulties and minor conflicts or complaints. Seeks guidance as appropriate Incident Investigation Investigates workplace incidents and recommends corrective action in consultation with Team Coordinator and Service Support Coordinator Organisational and Industry knowledge Sound knowledge of procedural/operational methods of the workplace; Able to describe relevant work processes as described in Orientation folders, policy and procedure and relevant participant plans. Possess sound knowledge of statutory requirements relevant to the workplace; Demonstrates knowledge of WHS responsibilities, policies and procedures within organisation Performs role using safe work practices e.g. a) Infection control procedures b) Manual handling procedures c) Medication procedures d) Hazard identification and Risk assessment Identifies and reports all policy/procedural breaches Carries out all duties with diligence and due care for personal safety and the safety of others. Monitors the performance of Disability Support Workers in regard to WHS and provides advice and training as required. Demonstrates understanding of relevant legislation, codes or practice standards (e.g. Disability Inclusion Act, NDIS Practice Standards) Provides support to disability support workers to incorporate relevant legislation codes or practice standards into daily practice in the workplace Meet with allocated participants and their families/guardians/stakeholders to discuss coordination of supports and their needs and offer appropriate advice. Feedback from participants, families, guardians and stakeholders indicates they are satisfied with the service received and their plan is implemented effectively. Assist with the NDIS Service Coordination of participants. Participants are linked to appropriate services Participants and families are supported as required within the Service Coordination guidelines Maintain regular contact and positive relations with participants, families and stakeholders Feedback from participants, families and stakeholders indicates they are happy with the contact provided. Liaise with other Multitask departments, external agencies and services to ensure optimum service delivery. Feedback from stakeholders indicates relationships are positive and optimum service is being provided. Conflicts of interest are declared and effectively managed Coordination of Support Coordination of Supports Records of CoS activities are maintained record keeping as directed Other duties related to the role as requested by the Team Coordinator or Nominee. Essential Criteria QualificationsCertificate IV Disability Services or other equivalent/higher experience or qualificationsA current First Aid Certificate (or willingness to obtain before commencing employment)A current Driver’s License is essential. Interpersonal skills and experienceStrong communication skills and capacity to collaborate as part of a diverse team.Demonstrated ability to problem-solve and use initiative.Ability to work autonomously, know when to seek help and ability to utilise time effectively Professional skills and experienceExperience supervising staff and the ability to implement staff training and development, manage performance and ensure adherence to policies and proceduresExperience with supporting people in areas such as personal care, health and well-being, active community participation and skill development.Demonstrated administrative ability; including budget management, rostering of staff and