Process Analyst

1 day ago

Sunshine Coast, Australia Auto & General Insurance Full time

Work Type : Full Time

Location : QLD
- Full Time, Permanent Opportunity
- Drive process & system improvement to achieve organisational strategies
- Join a high performing, collaborative and growing team

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

Reporting to the Process Analyst Lead, the Process Analyst will be responsible for mapping business processes and customer journeys and use these to drive process and system improvements across the business in alignment with the wider organisational improvement strategy.
- Information gathering, data analysis and process mapping
- Creating process maps and documentation
- Effectively engaging stakeholders and facilitating workshops to gather and document processes
- Providing process reviews and recommending updates to solve business problems and deliver business outcomes.
- Identify opportunities for improvement, support and change delivery
- Work effectively as part of a change delivery team
- Influencing and liaising at all levels of the organisation to support engagement and change management

**What experience you’ll bring**
- Demonstrated experience in business process analysis and modelling (BPMN) including As-Is/To-Be process mapping and data models.
- A Bachelor degree in a relevant discipline or commensurate industry experience.
- An understanding of the General Insurance industry would be preferred.
- A hands on, team focused attitude, ability to learn new systems quickly, experience of working to deadlines in a change driven environment and the ability to work autonomously while maintaining focus

**Our perks**
- **Workplace giving** - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Onsite facilities** - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social** - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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