Operational Risk Advisor

**About The Role**

As our new Operational Risk Advisor - Third Party Recoveries & Settlements, you will support the Recoveries and Settlements leadership team to deliver our risk management strategy. You will ensure Recoveries & Settlements complete and comply with all elements of the risk management framework.

You will:

- Coordinate and facilitate the delivery of specific training and development initiatives designed to strengthen risk management activities, and facilitate workshops for risk & control identification
- Advise and lead the development, implementation and ongoing review, testing and assurance for A&G’s Business Continuity Framework
- Identify, assess, and document operational risks, including Incident Management and Risk Profile analysis, ensuring Risk Assessments are in place for the Department that you are responsible for
- Develop and maintain risk registers, heat maps, and other risk management tools and conduct root cause analysis, identify lessons learned, implementing corrective actions and remediation plans as required
- Manage the response to regulator requests and regulatory change, leading the incident response effort, ensuring timely and effective resolution
- Support and represent business in BreachCos, ensuring effective collaboration and communication
- Support development and implementation of risk mitigation strategies, controls, and procedures and improve internal risk controls, detection and response capabilities
- Perform risk assessments for data protection, supplier management and risk management programs and monitor the management incidents, audit actions and treatment plans

**What experience you’ll bring**
- 2+ years of experience working within a similar position, with experience in the financial services industry, preferably general insurance, desirable
- Ability to build and sustain effective relationships, with strong negotiation & influencing ability with excellent analytical and problem solving skills
- Strong background in Incident Management, Risk Profile and Risk Reporting
- Demonstrated understanding of the legislative, regulatory and compliance obligations to operate in FSR environment & proficiency in regulatory & compliance obligations relating to GICOP, Privacy, Corps Act and Claims Handling, RG271 and Complaints Management, CPS 230
- Exposure in Third Party Risk Management is highly desirable

**Our Perks**
- **Location** **North Lakes -**This role is based at our North Lakes office. Work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
- ** Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- ** Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- ** Grow with us** - we’ve got learning and professional development opportunities to suit everyone.
- ** Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- ** Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- ** Celebrate the wins** - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- ** Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.