Aps Level 6

**Job Reference Number **22-ITDIV-15430

**Classification **APS Level 6

**Job Title **VIP Support

**Division **Information Technology Division

**Branch **Operation and Infrastructure Branch

**Section **Digital Workspace & Infrastructure Delivery Section

**Location **Woden, ACT

**Status **Ongoing

**Employment type **Full-time

**Salary Range **$88,439 - $99,772

**Security Clearance **Baseline

**Contact Officer Name**:Ross Crawford
**Phone**:0422 227 652

**Eligibility**
- To be eligible for employment with the Department of Health and Aged Care

applicants must be an Australian citizen at the time an offer of employment is made
- An applicant’s suitability for employment with Health will also be assessed through a

variety of pre-employment check processes, such as:

- Satisfactory completion of an Australian Federal Police criminal history check,

and where relevant a Working with Children and Vulnerable People Check.
- Completion of a medical declaration and pre-employment medical (where

required).
- Providing evidence of qualifications.

**Division Responsibilities**

The Information Technology Division (ITD) supports a wide range of business functions,

systems and lead a significant data capability that supports our compliance and regulation

functions, policy development and program delivery. We are also responsible for delivery of

desktop services to over 6,000 staff and oversee the department’s protective and cyber

security services.

**Branch Responsibilities**

The Branch is responsible for the divisions ICT operations and infrastructure capabilities

across all corporate and business systems as well as service transition and continual

improvement. The Branch also leads the delivery of digital workspace initiatives providing

the IT infrastructure for the department’s new ways of working.

OIB supports the Department, our staff, clients, and Australia’s citizens, by providing

evolving and innovative ICT solutions to contribute to and enable the priorities of Health.

OIB is responsible for the ongoing operations of Health’s ICT services, including service

optimisation and improvement and desktop experiences for end users and management.

We have a strong commitment to customer service and are committed to continual

improvement.

OIB is responsible for:

- Ongoing operations of Health’s ICT services, including service optimisation, service

improvement and business continuity.
- Transition of new and updated services to operations ensuring end-to end support

is in place.
- Delivery of key enhancements and projects with a strong focus on uplifting the

department’s digital capability, driving innovation, data analytics and automation.
- Identifying and implementing digital initiatives to drive collaboration and enrich end

user experience with desktop capabilities.
- Continual improvement of services ensuring services are optimised and provide

value to customers.

**Section Responsibilities**

The Digital Workspace & Infrastructure Delivery (DWID) Section is responsible for building a

modern workplace for staff through a variety of tools and technologies that support the

Department's New Ways of Working (NWOW) and improved Employee Digital Experience.

The focus of the section is to enable staff to do their best work securely, from wherever and

whenever required. The section is investing in new technology to provide the Department

with more flexibility in where they work, improved access to the department's information

and services and easy to use communication and collaboration tools.

With a strong customer service focus the team and working collegiately with our vendors to

improve the end user experience the team play an important role in ensuring the

Departmental staff are working efficiently and have the required tools and support to

ensure business continuity.***

**Key Responsibilities**

The VIP Support Team, as part of the IT Operations and Infrastructure Branch, interacts

directly with the Offices occupied by the Department of Health and Aged Care employees

and provides the daily ICT operational support for Senior Executives, Ministers, and their

staff. The scope of this support includes technical fault resolution, provision of equipment

and mobile device support.

To ensure VIP clients receive the highest levels of ICT service and support, a standard set of

principles and service levels are applied. These include the following:

- Access to a VIP support number
- Scheduled visits to Parliament House and onsite support for Canberra based offices
- A dedicated support officer for SES related meetings where required
- Support for senior staff from external agencies and department portfolios
- Work cohesively with our vendors to resolve tickets within expediated timeframes
- Liaise with and report to management; and***
- Other duties as directed.***

**Key Capabilities**

APS Level 6 employees would generally be required to undertake work that is mo