Customer Service Officer

**About MEGT**

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982

Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.

**The MEGT Difference**

We’re proud to be certified as a _Great Place to Work_ and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:

- Flexible working arrangements 14 weeks paid parental leave
- Know someone great? Refer them and earn a $500 MEGT My Benefits voucher
- Generous leave entitlements, including 3 paid Christmas close-down days
- Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
- Corporate travel rates for personal use
- Option to buy or cash out annual leave
- Salary packaging available (non-PBI)
- Ongoing development with study support
- Employee Assistance Program (includes Nurse on Call)
- Retail and entertainment discounts
- Pro-rata long service leave after 7 years

**The Opportunity**

Based in Loganholme, join our Apprentice Connect Provider division and make a difference with flexible, hybrid working arrangements. As a **Customer Service Officer - Telephone Contact**, you'll play a vital role in supporting apprentices, trainees, and their employers as they complete their Australian Apprenticeship journey. Your primary responsibility will be to conduct outbound phone calls, offering guidance and ensuring all administrative requirements are finalised smoothly and efficiently. The role and responsibilities of the position includes:

- Conduct telephone contacts with apprentices, trainees and employers, maintaining accurate records.
- Provide timely and accurate information about the Australian Apprenticeship program and available support services.
- Identify any issues impacting apprentices, trainees, or employers in their ability to claim eligible government incentives and escalate these matters to the appropriate team for resolution.
- Ensure accurate data entry and reporting in MEGT and government systems.
- Meet KPIs while ensuring compliance with policies and procedures.

**About you**

We’re seeking someone who can:

- Build strong relationships with customers, including youth and diverse groups.
- Manage outbound calls to meet targets and support apprentices and employers.
- Communicate professionally with excellent oral and written skills.
- Solve problems, take ownership of issues, and work collaboratively.
- Deliver exceptional service with confidentiality and tact.
- Use Microsoft Suite confidently.
- Knowledge of Australian Apprenticeships or relevant admin experience (desirable)
- Relevant administration qualifications or experience are also desirable but not essential.
- MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications._

**The MEGT Commitment**
At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.

Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.

**How to Apply**
Ready to find your ME with MEGT?