IT System Technician

**About LifeByte**

Founded in 2017, we are dedicated to fostering an ecosystem of seamless resource exchange, where efficiency and precision are paramount. With cutting-edge solutions, we empower businesses to thrive and individuals to unlock their full potential. Committed to high-tech innovation, we are actively reshaping the future, one Byte at a Time.

**About The Role**

Are you passionate about building secure, seamless, and scalable IT environments? We’re looking for a proactive and solutions-driven IT Systems & Security Administrator to take ownership of our internal systems infrastructure. In this role, you’ll lead the configuration and administration of Microsoft 365 services, Jira platforms, and enterprise access control tools—empowering teams across the business to work efficiently and securely.
- **Microsoft 365 Configuration**: Administer and configure Microsoft 365 services, including user accounts, security groups, SharePoint, Teams, Exchange, and OneDrive.
- **Jira Administration**: Configure and manage Jira workflows, permissions, and user roles to ensure optimal usage across teams. Integrate Jira with other tools as needed.
- **Jira Service Management**: Manage and optimize Jira Service Management for IT service requests, incident management, and change requests to ensure smooth internal processes.
- **Access Control Management**: Implement and manage access permissions for internal systems, ensuring users have the appropriate level of access based on their roles and responsibilities.
- **Single Sign-On (SSO) Configuration**: Set up and maintain SSO solutions across systems, including Microsoft Azure AD, ensuring smooth authentication processes for users.
- **Security Policy Enforcement**: Design and enforce security policies, including password policies, multi-factor authentication (MFA), and encryption standards, in accordance with best practices and regulatory requirements.
- **User Provisioning and De-Provisioning**: Ensure efficient and secure processes for onboarding and offboarding employees, including creating user accounts, assigning roles, and revoking access when necessary.
- **System Lifecycle Management**: Set up and manage internal systems to meet business needs, ensure secure integration with existing platforms, and maintain alignment with IT security and compliance standards.
- **Mobile Device Management (MDM)**: Deploy and manage mobile and endpoint devices using Microsoft Intune (for Windows and Android) and Jamf (for Apple devices). Enforce security policies, ensure compliance, and provide remote support capabilities across all managed devices.
- **System and Network Security**: Monitor system logs and perform regular audits to ensure compliance with security policies. Respond to and mitigate security incidents.
- **Automation and Scripting**: Automate repetitive tasks related to user management, access control, and system configurations using PowerShell, Bash, or other scripting languages.
- **Compliance and Auditing**: Ensure that systems meet compliance standards such as GDPR, HIPAA, or other relevant regulations, and participate in internal and external audits.

**Requirements**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3+ years of experience in system administration or IT systems configuration.
- Expertise in Microsoft 365 administration including Exchange Online, Teams, SharePoint, and OneDrive.
- Experience in Jira administration (user roles, permissions, and workflow configurations).
- Experience in Jira Service Management for handling IT service requests and change management.
- Strong knowledge of SSO technologies, particularly Microsoft Azure AD and other identity management platforms.
- Familiarity with access control policies and user lifecycle management (provisioning, de-provisioning).
- Hands-on experience with cybersecurity best practices, including MFA, encryption, and vulnerability management.
- Strong proficiency in scripting languages such as PowerShell and Bash for automating tasks.
- Experience with cloud platforms (Azure, AWS) is a plus.

**Benefits**
- Hybrid working arrangement - 2 Days WFH
- Opportunities for enriching career growth, including exposure to regional contexts
- Complimentary snacks and beverages available in the office pantry
- Healthcare coverage (medical, dental, optical), gym benefits
- Flexibility in smart casual dress code
- Young, vibrant and open work culture