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Taxation Officer
2 weeks ago
**Department of Treasury and Finance**
**Job reference**: 641402
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone
- **Join a resilient, high performing call centre team with a fun, inclusive and supportive culture**:
- **January 2025 commencement, salary of $58,709 + super + benefits**:
- **Full-time & Part-time roles based in the CBD, WFH possible after probation**
RevenueSA has a fabulous opportunity for you to join our busy, customer focused, fun, friendly and supportive Contact Centre. Join an organisation where the culture is one that welcomes all and we embrace flexibility and diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.
We are seeking resilient, dedicated and detail-oriented Taxation Officers to play a crucial role in providing outstanding service to our customers.
**Remuneration**: ASO2 - Salary Range ($58 709 - $63 154 p.a.).
**About us**
At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.
We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.
RevenueSA is a welcoming and inclusive workplace, committed to achieving RevenueSA’s purpose. We are positively engaged, we value each other’s contributions, and we share our successes and learnings for the benefit of the community we serve.
We aim to attract the best people to our department and invest in their development. It is crucial that our culture positions us as an employer of choice and enables our people to perform at their best.
For more information on the benefits of working for RevenueSA, please go to Careers | RevenueSA
**About the opportunity**:
Are you someone who enjoys a fast-paced work environment, is self-motivated and appreciates the diversity of our core work, then this role may be for you.
We have multiple **Full-Time** roles available with business hours being **8.30am - 5.00pm Monday to Friday**.
Alternatively, if you are looking for a **Part-Time** role the required days of work would be **Monday and Tuesday** at a minimum.
RevenueSA is a welcoming and inclusive workplace, committed to achieving a positive customer experience, which enables our people to benefit from a rewarding and enjoyable work experience.
RevenueSA is determined to attract the right people to our team, with a commitment to service excellence, and invest into their ongoing training and development.
We value all contributions made, sharing our successes and learnings to provide the best possible outcome for our customers.
This role will see you as the first point of contact in the delivery of a fantastic customer service experience together with:
- Manage inbound calls providing excellent customer experience
- Ensure compliance with relevant government legislation codes, and company policies.
**To be successful in the roles, you will preferably have**:
- Competent interpersonal and verbal communication skills.
- Commitment to customer service, considering customer needs, manage difficult situations in a calm, positive and objective manner.
- Multi-tasking capability, ability to undertake diverse tasks and prioritise administration tasks to meet deadlines.
- Attention to detail.
- Knowledge and understanding of office administration practices.
- Experience with Microsoft Office, particularly Word and Excel.
- Experience with using multiple systems.
- Experience in data processing and data entry.
We pride ourselves on ensuring our staff succeed, and as such, RevenueSA will provide a thorough and structured training program which will include **3 weeks full-time training** of system and legislative knowledge.
**About you**
Your amazing customer service skills together with your ability to problem solve and make decisions will see you succeed in this role, as will your strong organisational skills and ability to understand complex processes. Additionally, your willingness and capability to have difficult discussions, and your resilient nature will add further to your success along with:
- Experience in a related industry will be highly regarded, but not essential.
- Call centre experience will also be highly regarded, but not essential.
- Outstanding attention to detail and excellent verbal and written communication skills.
- The ability to show empathy to customers; and
- A positive can-do attitude and great team worker.
**What we offer**
- Flexible working options
- Salary packaging options
- Discounted gym membership
- Supportive career development opportunities
- Employee Assistance Program for you and your family
- DTF Be Well Program
**For a confidential discussion about the role please contact**:
Name: Nicole Christie
Title: Manager, Contact Centre
