Customer Insights Lead

1 week ago

Greater Adelaide SA, Australia RAA Full time

**Be part of a newly created dynamic team within our Marketing department**:

- **Full-time permanent position based in the CBD**:

- **Join a collaborative culture where your contributions matter**

**Your new opportunity**

Join a dynamic team as Customer Insights Lead, where you'll lead the end-to-end management of Dynamics 365 Customer Insights. You'll be the “super user” of Customer Insights, building customer experiences and guiding the best practice standards, as well as working in an agile format to shape sprint goals and act as the key link between customers, stakeholders, and scrum teams. Drive the development roadmap to enhance communications, data mobilisation, and targeted engagement, delivering real value and a better experience for members. In addition, you will:

- Be the owner, expert and “super user” for Dynamics 365 - Customer Insights.
- Track campaign performance, report on results, and identify ways to improve channel use and data effectiveness.
- Contribute to the development and implementation plan for direct marketing campaigns for RAA products.
- Define and write user stories, acceptance criteria and success metrics to deliver value for the scrum team, business and members.
- Leverage supplier and implementation partner expertise to support and inform product roadmaps.

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community and want to make a difference.

For this role, we’re also looking for:

- Ability to work in both marketing and technical spaces.
- Demonstrated experience with Dynamics 365 Customer Insights highly regarded.
- Tertiary qualifications with a degree in Marketing, Computer Science, Design, Project Management or similar is desirable.
- Skilled in providing ongoing, timely and constructive feedback to agile teams.

**About us**

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

**Benefits**

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our Member Benefits program
- Generous discounts on all RAA products
- Flexible work arrangements
- including work from home
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

**How to apply**

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

  • Head of Loyalty and Insights

    1 day ago

    Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

    SkyCity Adelaide is currently looking for an experienced Head of Loyalty and Insights to lead the Customer Insights and Loyalty team and drive continuous growth in contribution across the business; primarily through focusing on opportunities to uplift customer behaviours, as well as product, operational or efficiency opportunities. This role is responsible...

  • Customer Experience Lead

    1 day ago

    Greater Adelaide SA, Australia RAA Full time

    Are you passionate about creating exceptional customer experiences? Do you thrive on turning insights into action and leading change that truly matters? If so, RAA is ready to welcome you to our team. **Why This Role Exists** At RAA, we’re proudly member obsessed. This role is designed to drive meaningful change that enhances how our members engage with...

  • Customer Insights Specialist

    2 weeks ago

    Adelaide, South Australia beBeeCustomer Full time £29,881 - £33,955

    About The RoleWe're seeking a detail-driven professional to join our team and play a key role in uncovering customer insights.As a customer-centric individual, you'll be responsible for analysing customer feedback data, identifying trends, and creating valuable insights that inform business decisions.You will use multiple sources of customer data and...

  • Head Of Customer Data And Insights

    2 weeks ago

    Adelaide, South Australia Discovery Parks Full time

    Be part of the growth of a South Australian success story- Fun, energetic and open culture with great discounts for you and your family- Permanent Opportunity with Hybrid Working Options**About Us**G'day Group is recognised as Australia's largest regional accommodation provider and a leading tourism organisation in Australia. The business has an enviable...

  • Strategic Insights Lead

    2 weeks ago

    Adelaide, South Australia beBeeInsight Full time $150,000 - $160,000

    Job OverviewWe are seeking a Strategic Insights Lead to drive business decisions with data-driven insights.The RolePublish timely and actionable reports for key stakeholders.Transform complex data into relevant, stakeholder-specific findings.Delve into the underlying factors behind data trends, providing context rather than just presenting numbers.Lead with...

  • Data Insights and Analytics Manager

    5 days ago

    Greater Adelaide SA, Australia SA Health Full time

    **Job no**: 886112 **Work type**: Full time **Location**: Adelaide Metro Southern **Categories**: Administration, Business and Management, Corporate Services, Research, Research and Data Analysis - Southern Adelaide Local Health Network - Flinders Medical Centre - Corporate Services - Salary $121,107.00 - $125,679.00 (Pro Rata) | ASO8 | Full-time,...

  • Data Insights Analyst

    1 week ago

    Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

    SkyCity Adelaide is currently on the lookout for an experienced Data Insights Analyst to join our Host Responsibility team to support decision making and identify continuous improvement opportunities. **About the opportunity** This newly created role will be responsible for analysing data related to gambling behaviours, identifying potential issues and...

  • Lead Business Insights Specialist

    2 weeks ago

    Adelaide, South Australia beBeeData Full time $90,000 - $120,000

    Lead Business Insights SpecialistAt our organization, we're seeking a seasoned Lead Business Insights Specialist to spearhead performance excellence across various business functions. This exciting opportunity involves leveraging advanced analytics techniques to drive informed decision-making and strategic growth.Analyse and interpret complex data sets to...

  • Business Development Consultant

    2 weeks ago

    Adelaide, South Australia Lucid Insights Full time

    We are looking for a motivated **Business Development Consultant** to generate new business opportunities whilst developing strong relationships with new and existing clients.At Lucid Insights, we believe in the importance of empowering our people to be successful at all levels. We expect our people to be awesome, embrace our purpose and values, delight our...

  • Customer Service Officer

    5 days ago

    Greater Adelaide SA, Australia Downer Group Full time

    Opportunity to work with a great team on the SAHA Contract - Monday - Friday - Adelaide Office CBD - On-going training and career development - Attractive hourly rate! We have an opportunity for Operational Support Administrator to join the team member in Adelaide, SA. In a helpdesk environment, the Operations Support Administrator is responsible for...