Front Office Manager

**Front Office Manager - Quest Burwood East**

Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia, with a network of over 160 franchised properties across Australia, New Zealand, and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is well positioned under The Ascott Limited.

Quest Burwood East, a modern 91-apartment property located in Melbourne’s eastern suburbs, opened in May 2019 and is seeking an enthusiastic **Front Office Manager** to join its team on a full-time basis.

**The Opportunity**:
Terrific working conditions are on offer, including onsite parking, staff, family, and friends’ rates for leisure accommodation with Quest nationally, provision of a corporate uniform, team performance incentives, and opportunities to participate in various learning and development activities.

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**Pay: $75,000.00 per year**

**Benefits**:

- Employee mentoring program
- Gym membership
- Staff, family, and friends' accommodation rates across Quest properties

**Schedule**:

- 8-hour shift
- Afternoon shift
- Day shift
- Morning shift
- Public holidays
- Shift work
- Weekend availability

**Supplementary Pay**:

- Bonus
- Monthly bonus
- Performance bonus

**About the Role**:
As the Front Office Manager, you will oversee the daily operations of the Front Office, ensuring the highest standards of guest service are maintained. You’ll lead a dynamic team, support their development, and work closely with the Franchise Manager to optimize the profitability and efficiency of the business.

**Key Responsibilities**:

- Lead and manage the Front Office team, ensuring exceptional guest service and smooth day-to-day operations.
- Oversee all reception tasks, including guest check-ins and check-outs, reservations, and handling inquiries.
- Manage guest satisfaction, promptly addressing any issues or complaints with a friendly and solution-oriented approach.
- Develop rosters and manage labor costs to ensure operational efficiency.
- Collaborate with housekeeping and maintenance teams to ensure the property is well-maintained and meets guest expectations.
- Implement and maintain the Quest franchise system and the Quest Way, ensuring compliance with all operational procedures.
- Actively manage hotel inventory, optimize occupancy rates, and support business development efforts.
- Train and mentor Front Office staff to foster a motivated and high-performing team.

**What We’re Looking For**:

- A minimum of 2 years’ experience in a similar role, ideally within an accommodation or hospitality environment.
- Strong leadership skills with a proven ability to manage and motivate a team.
- Excellent customer service and communication skills, with a friendly and professional demeanor.
- Strong organizational and multitasking abilities, able to thrive in a fast-paced environment.
- Experience with hotel management systems (RMS knowledge is a plus).
- A proactive and solution-focused mindset, always striving to improve operations and enhance the guest experience.

**Experience**:

- Front Office Management: 3 years (preferred)

**Licence/Certification**:

- Driver Licence (preferred)

**Work Authorisation**:

- Australia (required)

**Why Join Us?**

At Quest Burwood East, we pride ourselves on creating an environment where both our team and guests feel valued and respected. As a part of the Quest family, you’ll have the opportunity to grow your career within a supportive and dynamic team.

**How to Apply**:
**Work Location: In person at Quest Burwood East, Melbourne.**

Pay: $75,000.00 per year

Work Location: In person