Front Office Supervisor to Join Our Small Friendly

2 weeks ago

East Fremantle, Australia Nautica Residences By Seashells Full time

**Job description**

Nautica Residences by Seashells East Fremantle is currently looking for a self-motivated full time Receptionist and Front Office Supervisor to join our small friendly team.

The ideal person will support the General Manager directly in the execution and maintenance of high-quality service within the property, whilst maintaining strong team morale. The prime responsibility of this role includes day to day running of our small property including overseeing and arranging all aspects of our one-on-one Airbnb listings.

**Key duties include**:
Reservations / Group bookings

Manage Front Office/HK staff, performance, and rostering

Liaise and General Manager to ensure smooth operation of property

Complaint handling and conflict resolution

Adhere and have a complete understanding of the company Policies and Procedures including Emergency Procedures and Occupational Health and Safety Procedures.

**Required**:

- Minimum 1 years’ experience at a Front Office supervisory level or been a GSA for 2+years
- High level organisational and time management skills
- High level written and verbal communication skills
- Demonstrate customer contact skills and experience
- Understands, cash flow, spreadsheets
- Ability to accept high level of responsibility
- Display initiative
- Ability to recruit staff and work in a small team environment
- Experience in RMS, CMS, Opera or another recognised PMS hotel system
- Hold a current and clean police clearance
- Banking/accounts experience
- A positive, enthusiastic attitude and the ability to work a flexible 7-day roster
- Located with-in 30mins of Fremantle

**Job Types**: Part-time, Full-time

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- East Fremantle, WA 6158: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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