Quality Assurance Coordinator

**About Us**

Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we’ve created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it’s employment, learning, living arrangements, community involvement, or anything else in between - we work alongside people to help them achieve the things they set out to. We do this with the help of our social enterprise businesses, organisational partnerships, and DES and NDIS service streams. We like to think of it as an ecosystem of opportunity.

**What’s in it for you?**

At Help we believe that every person is the master of their journey. And that starts with our team. We strive to create an environment where employees openly embrace our mission and vision and can live our values every day. As a valued member of our team we’re committed to looking after you, by offering some great benefits including:

- Excellent salary sacrificing benefits Package up to **$15,900 **of your annual salary tax free, and additional **$2,560** for meal and entertainment expenses
- A supportive work environment which values your personal and professional life, ensuring a perfect work-life balance
- Recognition of loyalty through our Service Award Program
- Free counselling sessions through our Employee Assistance Program (EAP)
- The opportunity to make a difference in the lives of people with disability.

**About the opportunity**

The Quality Assurance Coordinator will be responsible for overseeing HELP’s compliance with government laws and regulations. Reporting to the Head of Program Delivery & Compliance, the role will support audit and compliance activities to maintain the ISO (9001, 45001 and 27001), NSDS, & HACCP accreditations as well as NDIS practice standards certification.

The duties include collaborating with HELP Management and Operational teams to identify potential risks, implementing policies and procedures to uphold laws and regulations and monitoring the company’s adherence to those policies and procedures. The position is also responsible for conducting internal audits across the various Help portfolios and working with frontline teams and managers to support continuous improvement activities.

Your key responsibilities will include but are not limited to:

- Support audit and compliance activities, including internal and external audits, to maintain the ISO (9001, 45001 and 27001), NSDS, & HACCP accreditations as well as NDIS practice standards certification.
- Complete internal audit reports and identify potential risks, opportunities for improvement, and best practice within each of the Help portfolios
- Liaise with external auditors to coordinate assurance activities including accreditations and certifications as noted above
- Provide support and guidance to sites compliance matters and requirements, managing any queries and escalating where necessary
- Monitor all operational processes or procedures using a compliance management system to ensure that a company adheres to all legal regulations and ethical standards
- Frequently review the company’s procedures and practices to determine possible weaknesses and risks
- Provide support for insurance claims and queries from the business which will include liaison with the insurance broker
- Participate in seminars conferences, and workshops to improve job knowledge
- Collaborate with other departments to create a culture of risk and compliance

**This is a Full-Time position based at Eagle Farm**

**About you**:
We are seeking an experienced, enthusiastic and self-motivated Compliance Assurance Coordinator who maintains high standards of compliance and governance.
- Demonstrated ability to coordinate a compliance/audit function
- Experience across accreditations/certifications such as ISO, NSDS, NDIS highly desirable
- Understanding of the government funded employment programs, disability support services sector and an ability to interpret contract requirements
- Excellent organisational skills
- Strong business acumen and a proven ability to work within a highly regulated industry within a high attention to detail role
- Proven high level of interpersonal, verbal and written communications skills and demonstrated ability to share skills and knowledge with others
- Proven effective problem-solving and mediation skills
- Demonstrated ability to manage a proactive, diverse team and create a positive, inclusive work culture
- Tertiary qualifications in law, finance, business administration or related, relevant field

**Applications close: Applications will be assessed as they are received.