Recoveries Consultant

1 week ago

Melbourne City Centre, Australia HAYS Full time

Multiple permanent job opportunities available to join one of Australia's largest insurance organisations
**Your new company**
Work for one of Australia’s largest insurance organisations known for their reputable brands and for providing a first class customer experience. Due to growth, there are multiple opportunities in Melbourne for Recoveries Consultants to join their team.

**Your new role**
In this role you will be responsible for effectively managing and maximising negotiated complex Recovery/Settlement opportunities. Pursue opportunities to drive cost containment that ensure a commercially beneficial outcome for the organization whilst balancing our legislative/compliance requirements.
- Effectively negotiating complex settlement/recovery opportunities through written and verbal representations on behalf of the company; by engaging with relevant stakeholders to achieve commercial outcomes in line with KPI’s.
- Liaise with a range of internal and external stakeholders including partnered organisations to ensure risk/exposure is mitigated and appropriate business and customer outcomes are achieved.
- Ensure effective management of work allocation in accordance with set established Service Standards (SLA).
- Effectively manage resolution and customer management where points of contention and/or conflict arise.

**What you'll need to succeed**
- Strong attention to detail and time management
- Good communication skills and customer service experience
- Tech savvy with the ability to adapt to new computer systems

**What you'll get in return**
- Full time classroom training
- Ongoing support and development opportunities
- Work from Melbourne CBD or Mulgrave office
- Access to great staff benefit and company discounts
- 13% superannuation and annual performance-based bonus

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2749699

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