Guest Service Agent

1 week ago

Melbourne, Australia MINOR Hotels Full time

Oaks Melbounre on Collins Hotel are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Responsibilities include:

- Welcome and check in guests
- Communicate professionally
- Make bookings
- Assist guests during their stay

**Qualifications**:

- Previous experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Availability to work a variety of shifts on a full time basis, including weekends and public holidays

**Additional Information**:
**Join our positive and vibrant team and be rewarded with these team benefits**:

- Highly competitive hourly rate
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership _*eligibility does apply._
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
- Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

  • Guest Service Agent

    1 day ago

    Melbourne, Victoria, Australia Next Hotel Melbourne Full time $40,000 - $60,000 per year

    Join our team at Next Hotel MelbourneAre you passionate about creating unforgettable guest experiences in a vibrant and stylish environment? Pro-invest Group is excited to invite applications for the Guest Service Agent position at Next Hotel Melbourne, where exceptional service and immersive experiences come together in Melbourne's premier retail and dining...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Australia MOVENPICK Full time

    **Company Description** At Mövenpick Hotel Melbourne we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us! Located opposite Southern Cross...

  • Guest Service Agent

    1 week ago

    Melbourne, Australia The Cullen Full time

    Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. This boutique Art Series Hotel, **The Cullen** in the heart of Prahran is home to a team of...

  • Guest Service Agent

    1 day ago

    Melbourne, Australia Oakwood Premier Melbourne Full time

    **The Company** Oakwood Worldwide is a global brand and has owned and operated hotels and apartments internationally for over 20 years. Oakwood Premier Melbourne is the perfect choice of accommodation for those who seek indulgence and style. The impressive property offers our guests state-of-art technologies combined with all the amenities and services of...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Australia Shadow Play by Peppers Full time

    **Shadow Play by Peppers** is inclusive of one and two bedroom apartments with floor to ceiling windows and contemporary décor. Housed within the hotel is a cocktail bar come suit tailoring service and an enclosed garden space on the top floor, featuring a freestanding fireplace and commanding bayside views. An exclusive rooftop entertainment area boasts...

  • Guest Service Agent

    7 days ago

    Melbourne, Australia Courtyard by Marriott Full time

    **Job Description**: **Job Number** 23145138 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Courtyard by Marriott Melbourne Flagstaff...

  • Guest Service Agent

    1 week ago

    Melbourne, Australia Wyndham Destinations Full time

    **Put the World on Vacation** At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel...

  • Guest Service Agent

    1 week ago

    Melbourne, Australia Holiday Inn Full time

    **Guest Service Agent - Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall** Nestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived - discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time $45,000 - $60,000 per year

    Guest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Holiday Inn Melbourne Bourke Street Mall and Hotel Indigo Melbourne Little Collins Full time $45,000 - $65,000 per year

    Guest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....