Unified Communications Technician

1 week ago


Gold Coast, Australia Queensland Health Full time

**Role responsibilities**:

- Supervise a small team to provide high level technical knowledge for 2nd level support and incident resolution, advising on technical direction and instigating alternative courses of action when deemed appropriate.
- Document and maintain the data network and unified communications infrastructure within the Digital Partnership Team encompassing touch points across all connected systems.
- Contribute to the monitoring and preparation of appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.
- Provide input into effective change, problem management, capacity planning, incident management, risk management and continuity planning utilising industry best practices in systems support and service delivery, compliant with the Information Technology Infrastructure Library (ITIL) framework.

You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under 'Key Responsibilities', the ideal applicant will be someone who can demonstrate the following:

- Provide advanced technical expertise in data networks and unified communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation, using the following (or similar) technologies:

- Cisco LAN and Data Centre design including Layer2/Layer 3 routing protocols and configuration of VLAN's and VRF's.
- Cisco Wireless technologies; Design and configuration of Cisco Wireless Controllers - 5500 series and 8500 series; Cisco Access Points.
- Wireless site survey and troubleshooting skills.
- Cisco Unified Communications Manager (CUCM), UCCX, Unity
- Integration of wireless IP handsets to CUCM including messaging and duress systems.
- Voice over IP technologies and protocols (H.323, SIP, SCCP, etc.)
- Demonstrated skills in the analysis and problem solving of unified communication system issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes.
- Demonstrated ability to supervise a small team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities.

**Specific Working Conditions**:

- It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment (Health Employment Directive No. 01/16):

- measles, mumps, rubella (MMR)
- varicella (chicken pox)
- pertussis (whooping cough)
- hepatitis B
- Participating in on-call arrangements is a requirement of this position. Appropriate remuneration under the Award will apply.
- The ability to be available as point of escalation where major service interruptions occur out of hours. Appropriate remuneration under the relevant award will apply.
- Reasonable travel as negotiated may be a requirement of this position.
- An open 'C' class driver's licence is desirable.

**Benefits of working with eHealth Queensland**: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development



  • Gold Coast, Australia Queensland Health Full time

    **The role**: As a Cisco Network and UC Engineer located on the Gold Coast you will use your high technical expertise in data networks (wired and wireless) and unified communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation. Demonstrated experience...


  • Gold Coast, Queensland, Australia Evolution Data and Communications Full time $60,000 - $80,000 per year

    At Evolution Data and Communications, we deliver high-quality commercial security installations and structured cabling systems across the Gold Coast. With a strong pipeline of projects and a supportive team, we're looking for a motivated Communications & Security Technician to join us.What You'll Be DoingInstalling & upgrading advanced security systems...


  • Gold Coast, Australia Queensland Health Full time

    The Role An opportunity has become available for an Infrastructure Support Officer (Unified Communications) to join Gold Coast Health (GCH) where the focus of our 12 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia. You will - Provide support, maintenance and...


  • Gold Coast, Australia Found People Full time

    Expression of interest for experienced Audio Visual Technicians - Job opportunities based in the Gold Coast - Salaries ranging from $75,000 - $115,000 + **About the companies** We are currently posting an expression of interest for **Audio Visual Technicians** who have skills and experience in **AV installation **or **maintenance** or **commissioning...


  • Gold Coast, Australia Queensland Government Full time

    Role responsibilities: Lead 2nd level support resolution, advising on direction and instigating alternative courses of action when deemed appropriate. Document and maintain the converged network infrastructure within the Digital Partnership Team encompassing touch points across all connected systems including unified communications infrastructure. Monitor...


  • Gold Coast, Australia Ramsay Health Care Full time

    **Dispensary Technician** **What we can offer** - **Attractive remuneration **and employee benefits package: including discount at Woolworths, Coles JB Hi-Fi, Myer, Freedom, The Good Guys & Dan Murphy’s - **Relocation assistance** of up to **$1500** available (T’s & Cs apply) - **Work flexibility** for a balanced work-life to enjoy your leisure time. -...


  • Gold Coast, Queensland, Australia Sebring Group Pty Ltd Full time $60,000 - $80,000 per year

    The pharmacy is based in the Coomera area Work with pharmacists in this large, busy store  You will be required to assist with: Answering phone calls and receive orders Dispensing orders Packaging of postage orders Provide a high level of customer Service and product knowledgeStock and inventory management  Skills and experience: Previous experience...


  • Gold Coast, Australia Inject Full time

    Receive structured training in Melbourne for 6 months, accommodation paid for. - Attractive base salary + work vehicle + phone/laptop + tools. - Career progression opportunities with a national company and industry leader. **About CDK Stone** For over 40 years, CDK Stone have been providing total support to the stone industry. We are not only renowned for...


  • Gold Coast, Queensland, Australia Protec Safety Full time $60,000 - $90,000 per year

    Company DescriptionProtec Safety delivers expert fire, electrical, and property compliance services throughout the Gold Coast and Brisbane. We specialize in fire protection servicing, electrical testing and tagging, property compliance checks, ensuring all standards and regulations are met. Our dedicated team is committed to providing reliable, professional...


  • Gold Coast, Australia Village Roadshow Limited Full time

    **Veterinarian Technician** **Full-Time Salary.** **Paradise Country, Oxenford, Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of discounts throughout our properties and access to...