Customer Service Representative

1 week ago

Dandenong, Australia Steadfast Logistics Full time

**About the business and the role**

**Skills and experience**

To be considered for this position applicants will have recent Customer/Client Services & Transport experience.
- Minimum of 1 years of experience in a customer service role
- Must hold knowledge of logistics, transport or supply chain management
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational skills
- Proficient in Microsoft Office (Word, Excel, Outlook) is a plus
- Ability to multitask and prioritise tasks effectively
- Experience using Sales Force software is a plus
- Experience using Machship software is a plus

**Job tasks and responsibilities**
- Respond to customer inquiries in a timely and professional manner
- Continuously seek ways to improve customer experience, Gathering information about the shipment, including details about the goods, origin, destination, weight, volume, and delivery timeline.
- Collaborating with carriers to negotiate quotes and find the most suitable options for clients.
- Coordinating with carriers to ensure timely pickup and delivery of shipments and adhering to clients' requirements.
- Addressing and resolving any concerns or issues that may arise during transit, such as delays or damage to the goods.
- Providing regular updates to clients on the status of their shipments, such as tracking numbers and customs clearance information.
- Managing any disputes or claims that arise, such as lost or damaged goods, and collaborating with our clients & freight providers to reach a resolution.

**Benefits**
- Competitive salary and benefits package
- Opportunity to earn commission
- Opportunities for growth and career development

**Hours**
- Monday-Friday 8:30am - 5pm (Non-negotiable)

**Work Authorisation**:

- Australian Citizen

If this sounds suited to you please send us your resume and a cover letter highlighting your skills and experience in a great work culture.

**Salary**: $50,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission

**Experience**:

- transport/logistics/supply chain: 1 year (required)
- outbound calling: 1 year (preferred)
- inbound calling: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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