Customer Service Representative

1 day ago

Dandenong, Australia Steadfast Logistics Full time

**About the business and the role**

**Skills and experience**

To be considered for this position applicants will have recent Customer/Client Services & Transport experience.
- Minimum of 1 years of experience in a customer service role
- Must hold knowledge of logistics, transport or supply chain management
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational skills
- Proficient in Microsoft Office (Word, Excel, Outlook) is a plus
- Ability to multitask and prioritise tasks effectively
- Experience using Sales Force software is a plus
- Experience using Machship software is a plus

**Job tasks and responsibilities**
- Respond to customer inquiries in a timely and professional manner
- Continuously seek ways to improve customer experience, Gathering information about the shipment, including details about the goods, origin, destination, weight, volume, and delivery timeline.
- Collaborating with carriers to negotiate quotes and find the most suitable options for clients.
- Coordinating with carriers to ensure timely pickup and delivery of shipments and adhering to clients' requirements.
- Addressing and resolving any concerns or issues that may arise during transit, such as delays or damage to the goods.
- Providing regular updates to clients on the status of their shipments, such as tracking numbers and customs clearance information.
- Managing any disputes or claims that arise, such as lost or damaged goods, and collaborating with our clients & freight providers to reach a resolution.

**Benefits**
- Competitive salary and benefits package
- Opportunity to earn commission
- Opportunities for growth and career development

**Hours**
- Monday-Friday 8:30am - 5pm (Non-negotiable)

**Work Authorisation**:

- Australian Citizen

If this sounds suited to you please send us your resume and a cover letter highlighting your skills and experience in a great work culture.

**Salary**: $50,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission

**Experience**:

- transport/logistics/supply chain: 1 year (required)
- outbound calling: 1 year (preferred)
- inbound calling: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Dandenong, Australia Recoveriescorp Full time

    **Job no**: 493170 **Work type**: Fixed-Term, Full-time **Location**: Dandenong **Categories**: Collections, Customer Service Working as a Customer Services Representative you will be the front line of our operations with the responsibility of connecting and engaging with our customers. You will deliver high levels of customer service to provide tailored...

  • Customer Service Representative

    1 week ago

    Dandenong, Australia Electra Cables Full time

    Electra Cables is a leading supplier of electrical cables, accessories and components in Dandenong South, Victoria. We are currently seeking a dynamic and customer-oriented Customer Service Representative to join our team. **Requirements**: - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment - Attention to...

  • Customer Service Representative

    2 weeks ago

    Dandenong, Australia Electra Cables Full time

    Electra Cables is a leading supplier of electrical cables, accessories and components in Dandenong South, Victoria. We are currently seeking a dynamic and customer-oriented Customer Service Representative to join our team. **Requirements**: - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment - Attention to...

  • Customer Service Representative

    2 days ago

    Dandenong, Australia Recoveriescorp Full time

    **Job no**: 493286 **Work type**: Fixed-Term, Full-time **Location**: Dandenong **Categories**: Customer Service As a **Customer Service Representative**, you will be at the heart of our operations, delivering high standards of customer service. You will connect with customers to provide tailored support that makes a real difference to their unique...

  • Customer Service Representative

    2 days ago

    Dandenong, Australia Recoveriescorp Full time

    493339 - Dandenong, VIC, Australia, 3175 - Fixed-Term - Full-time - Closing on: Nov 21 2025 **What’s in it for you;** - **Vibrant Workplace**: Be part of a fun, supportive, and inclusive team environment where culture matters. - **Wellbeing First**: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted...

  • Customer Service Representative

    7 days ago

    Dandenong, Australia Sharp & Carter Full time

    Dandenong South location with an immediate start - Permanent role - $60,000 plus super - Career progression encouraged within this growing business **About the role**: Are you an enthusiastic person who enjoys collaborating with internal and external stakeholders?! This is a varied and dynamic role that focuses on customer service and transport...

  • Customer Service Representative

    2 weeks ago

    Dandenong, Victoria, Australia Recoveriescorp Full time $50,000 - $70,000 per year

    493336Dandenong, VIC, Australia, 3175Fixed-TermFull-timeWhat's in it for you;Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.Recharge & Celebrate: Take an annual...

  • Customer Service Representative

    1 day ago

    Dandenong, Victoria, Australia recoveriescorp Full time

    What's in it for you;Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.Recharge & Celebrate: Take an annual "Unplugged Day" to reset, and swap cultural holidays to...

  • Customer Service Representative

    1 day ago

    Dandenong, Australia Sharp & Carter Full time

    $70,000 - $75,000 plus super | Noble Park location - Join a friendly, warm and successful team - Excellent opportunities to advance skills and develop your role! **Responsibilities** Your duties will include but not be limited to; - Offering a wide range of support to existing business clients - Processing returns and claims - Order processing - Preforming...

  • Customer Service Representative

    7 days ago

    Dandenong, Australia JELD-WEN Full time

    A&L Windows & Doors have been manufacturing quality windows, doors and screens for over 40 years. We draw on rich, proven history and an exciting focus on the future. With showrooms throughout Australia, our continued growth can be attributed to providing innovative products and the highest level of customer service on the market. A&L Windows & Doors is...