Level 1 Helpdesk

2 days ago

Glebe, Australia Médecins Sans Frontières Australia Full time

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF provides assistance to populations in distress irrespective of race, religion, creed or political convictions.

**Responsibilities**

Reporting to the Information Communication & Technology (ICT) Manager this casual role will provide Level 1 / 1.5 helpdesk support across MSF Australia’s ICT department. Accountabilities include:

- Helpdesk activities, including registering and responding to tickets
- Assist in troubleshooting, configuration and installations and deployments
- Support administrative functions including documentations and communicating with the users.

**Requirements**:
To be successful in this key role you will have a natural talent all things tech and be motivated by working in a NFP organisation. Ideally be able to demonstrate the following:

- Troubleshooting and configuring windows OS’s 10/2016, Azure based VM’s.
- Configuring and troubleshooting basic software and network issues
- Proficient in using various desktop environments cloud and on-premises
- Working knowledge of Networking concepts, LAN/WLAN device configurations etc.
- Hands-on with cloud concepts and basic Active Directory and Server administration

In MSF Australia, we believe the following 5 values form the foundations of our culture - **T**ransparency, **R**espect**, **U**nderstanding of Diversity**, **S**tepping In **and **Collabora**T**ion.**

At MSF Australia we value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.

Please note:
Médecins Sans Frontières Australia has a Child Protection Policy and Covid-19 vaccination policy in place, all employees are required to comply with these policies.

jd_ict_l1_support_tech_-_casual.pdf

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