Service & Warranty Inspector

**Service and Warranty Inspector**
- **Join the leading new home builder in Tasmania**:

- **We are part of the NEX Building group delivering over 4500 homes a year in Australia**:

- **Hobart location with travel across the state | Vehicle provided**

For over 30 years we have been Tasmania's leading New Home Builder. Today, Wilson Homes continue to lead and drive innovation and quality in the new home building industry, seek opportunities to further enhance our capacity to cater for our customer's needs and to grow and support our staff. Our company culture is focussed on safety, innovation and quality.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.

Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

**Our perks and benefits**
**We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits:

- Discount on building a home with any of our building brands (after qualifying period)
- Income protection insurance
- 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
- Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud to be industry leading with this benefit)
- Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
- AIA Vitality health and wellbeing program
- A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)
- Employee assistance program to support your mental, financial and physical wellbeing
- A huge catalogue of online learning and ongoing professional development programs
- NAWIC and HIA corporate membership
- Attractive remuneration
- And so much more

**About the opportunity**:
The Service and Warranty Inspector is part of the Wilson Homes Service and Warranty team and reports to the State Service and Warranty Manager. The key focus of this role is to inspect homes at defect appointments against the relevant Building Act, Codes and Associated Regulations to ensure builds are meeting quality standards. More specifically, you will:

- Inspecting homes at Defect appointments against the relevant Building Act, Codes and associated Regulations.
- Preparing inspection reports and associated documentation in accordance with company policy;
- Turning inspection reports into "ready for work" jobs as quickly and cost effectively as possible;
- Arranging for the supply of goods and services where necessary, covering the defect liability period items and warranty requests;
- Managing complaints and ensuring building compliance is achieved;
- Continually improving company processes and liaising with the State Service & Warranty Manager to minimise building practices that produce after sales maintenance requirements;
- Ensuring compliance with WH&S policies and processes;
- Tactfully and courteously dealing with customers, suppliers and tradesman on after sales service issues;
- Assisting the State Service & Warranty Manager with any special projects that need attention.

**About you**:
You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will:

- High level client communication, with ability to amicably manage complaints
- A trade background, Certificate IV in Building Management or similar experience.
- Sound knowledge of Construction and the building process within the Residential Housing Industry;
- An understanding of WH&S regulations;
- Strong computer and report writing skills;
- Outstanding, organisational and planning abilities with the ability to work under pressure;
- Flexibility to travel around the state,

We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don’t feel you tick every box, we encourage you to still apply. We’d love to have a chat with you about your career goals.

**Interested?**
- Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes._