After Hours Roster Coordinator

1 week ago

Norwood, Australia Claro Aged Care and Disability Services Full time

**Who we are**:
Claro Aged Care and Disability Services is a leading provider of aged care and disability services across Australia. Our name ‘Claro’ comes from Latin and means ‘to brighten’ - and we’re here to enable you to shine. We put people at the centre of everything we do. Through individualised, local, community-based support we remove barriers, increase life choices, and empower people to have meaningful relationships and connections.

Do you want to make a difference? Join us in our mission to support people with disabilities to live a great life

**The Opportunity**:
The After-Hours Coordinator ensures the delivery of reliable, quality, individually tailored, compliant customer care and solutions to our aged and disability customers to enable them to optimise their independence, health, well-being and quality of life.

**_ Please Note - this is a casual role, 7 days roster - Various shifts, outside of business hours_**

**You will be responsible for, but not limited to**:

- Scheduling, approval and amendments appointments and rosters to ensure fulfilment and avoid abandonment
- Deliver exceptional customer service, appropriately matching customer needs and preferences with support worker capabilities
- Investigate or escalate disputes or complaints in a timely manner for successful resolution
- Maintain a first point resolution focus
- Accurate rostering and appropriate utilisation of funds
- Deliver against individual and team targets to ensure ongoing optimisation and delivery of a balanced scorecard
- Support National priorities in various local administrative tasks
- Work with support workers to ensure home risk assessments are completed as required

**To be successful in this role you will have**:

- Experience in rostering & scheduling support workers in large geographical areas
- Awareness of aged care and disability service provision sector
- Demonstrated understanding of systems and processes related to risk management, governance, legislative and regulatory compliance
- Ability to meet deadlines; handling volumes of competing priorities and confidential matters whilst displaying discipline, accuracy, discretion and integrity.
- Highly developed organisational skills, ability to maintain attention to detail whilst multi-tasking.
- A high level of computer literacy with extensive experience in Microsoft Office and electronic data management systems
- Excellent verbal and written communication skills, particularly in dealing with sensitive information and adverse events

**Additionally, you will require**:

- Covid 19 vaccination
- NDIS Worker Screening Check
- Current flu vaccination
- National Police Certificate (within the last 6 months)

**What’s in it for you**:

- flexibility to work from home
- Opportunity to work for the nation's largest health and aged care provider, with a rapidly growing and progressive vision
- Friendly team environment with a great community care spirit
- Free annual flu vaccination
- Employee Assistance Program for staff and their families
- Access to the Fitness Passport (FP)

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